What are the responsibilities and job description for the Volunteer Services Associate position at Oakland Zoo?
Pay Rate : To maintain internal equity, we have identified the pay range for this position at the Oakland Zoo as $24.00 to $25.00 per hour . An offer within this pay range will be determined by the experience and qualifications of a candidate and will be our best and final compensation offer.
Position Summary
Under the supervision of the Director of Volunteer Services, the Volunteer Services Associate supports the management of all aspects of the zoo-wide Volunteer Services Program. They will uphold the mission and values established by the Conservation Society of California / Oakland Zoo and adhere to policies and procedures as set forth by the Zoo and the Senior Director of Volunteer Services.
Essential Job Duties :
- Volunteer Services Associate provides radio and administrative support to the Volunteer Services staff and zoo volunteers.
- Maintain positive working relationships with volunteers, co-workers, and program participants.
- Prepare and maintain volunteer supplies as needed.
- Assist with the planning, preparation, and execution of zoo and volunteer special events, programs, training, tours, and activities.
- Demonstrate superior customer service, both internally (i.e., co-workers) and externally (vendors, visitors, students, parents, etc).
- Demonstrate knowledge of, and support the Conservation Society of California's mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and codes of behavior.
- Perform other related duties as required and assigned.
- Facilitates on-boarding process and acts as liaison for volunteer coordinators in other zoo departments for new volunteer applicants. Ensures all required documentation is completed and received.
- Point of contact for Volgistics (new volunteers, reports, assignments, and special events).
- In coordination with the Program Manager, Volunteer Services provides docent and volunteer support for zoo-wide special events.
- Creates reporting for AZA, annual reporting, taxes, and grants.
- Coordinates volunteer recognition - volunteers, docents, and teens.
- Manages donation requests in collaboration with Development Department
- Supervise Docent, Zoo Ambassadors, Teens, and Volunteers
- Perform other related duties as assigned.
Who you are :
Knowledge / Skills / Qualities - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.
Benefits
The Oakland Zoo offers a comprehensive benefits package, including Health insurance, Dental insurance, Vision insurance, Flexible spending account, Retirement plan, Paid time off, Employee Assistance Program, and A Family Zoo Membership.
Who We Are
Oakland Zoo (managed by The Conservation Society of California) is an award-winning facility stretching 100 acres and overlooking the city of Oakland atop the hills of beautiful Knowland Park. Our mission is to deepen connections with animals, save wildlife, and inspire champions for the natural world. As an accredited member of the Association of Zoos and Aquariums (AZA), the Zoo is part of the largest conservation organization in the nation. Our employees take PRIDE in our values of being Positive, Respectful, Inquisitive, Driven and Effective members of a team who places the care of our animals, stewardship of the natural environment, and the experience of our guests at the forefront of all that we do.
Oakland Zoo's Commitment to Diversity, Equity, Inclusion & Access
We believe that all people should have safe access to the Zoo and culturally relevant and responsive experiences with our staff, programs, and curriculum. Oakland Zoo is also striving to create an equitable and inclusive internal culture where all staff members feel represented and valued for their identities and lived experiences. We examine how power, bias, race, and other aspects of identity impact our organization. We work to build a culture of continuous learning and improvement toward a vision of equity and belonging for all staff. We are looking for team members who can actively join us in this process. We are committed to reflecting the diverse community in which we exist and strongly encourage people of color, LGBTQ identifying folks, and women to apply.
The Conservation Society of California is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status, QAOV status, or other characteristics protected by law. The Conservation Society of California also promotes respect for all people and will not tolerate harassment based on any of these characteristics.
Oakland Zoo participates in E-Verify to verify work authorization.
Salary : $24 - $25
