What are the responsibilities and job description for the Casino Host - Full Time (Shifts Vary) position at Oaklawn Racing Casino Resort?
Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.
We are currently seeking a talented individual to become a Casino Host. An individual could be successful if they possess the following.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Casino Host at Oaklawn is responsible for developing and coordinating programs to attract, maintain and retain casino players and host players to ensure guest satisfaction, repeat visits and incremental revenue. Requires superior communication, unparalleled customer service skills, a high degree of professionalism and excellent critical thinking. The casino host interacts daily with casino customers, and makes decisions regarding the extension of casino comps, travel arrangements, and reservations for the casino player. The following and other duties may be assigned as necessary:
- Development/Marketing team.
- Work with customer contact departments to develop and implement strategies and programs to cultivate the market for new and existing high-limit casino guests.
- Monitor Player Development/Marketing programs and develop knowledge of customer betting habits, credit situation, and levels of participation in order to manage programs to ensure maximum profit margins, adequate play levels, and appropriate cost control.
- Host casino guests and accommodate their needs within program guidelines to ensure guest satisfaction and encourage return visits.
- Arrange reservations, transportation, and accommodations for guests.
- Assist guests with questions and special requests to ensure coordination of needs to provide for their maximum convenience and comfort.
- Organize special function (parties, tournaments, etc.) and participates in aggressive telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction.
- Identify and intercept VIP customers on the floor, off property and via referrals to grow the database.
- Maintain personal, direct mail and phone contact with casino customers to build loyalty, increase worth and frequency, as well as fill events.
- Assists with monthly VIP parties and special events hosted by Marketing.
- Promotes fun, friendly, positive guest relations through prompt, courteous and efficient service
- Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee's department.
- Have knowledge of the company's programs to address problem gambling.
- Consults with the appropriate individuals and maintains and effective system of written policies, procedures, and internal controls to ensure compliance with Arkansas Gaming Regulations and Minimum Internal Control Standards.
- Makes appropriate decisions regarding complimentaries (“comps”), by evaluating the gaming activity of individual players such as recorded play, earned points, comp availability, and guest profitability.
- Develops/manages memos, policies, procedures, training manuals, and operations manuals for VIP Services.
- Regular punctual attendance
- Ability to work required overtime
- Other duties as assigned
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
- Experience in a casino setting preferred, but not required
- High School Diploma or GED required
- Bachelor’s Degree highly preferred
- Intermediate to advanced skills in Microsoft Word, Excel, and Outlook
- Must always keep player and company information private
- Must demonstrate an understanding of all casino games and slot machines
- Must present a professional, well-groomed appearance
- Must have the ability to learn new casino-related software programs
- Must be flexible regarding schedule and be able to work varied shifts
- Ability to work a schedule that includes nights, weekends and holidays
- Ability to travel to and from off-site assignments frequently
- Occasional travel out of state may be required
CERTIFICATES, LICENSES, REGISTRATIONS
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.
It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.
