Housekeeping Assistant Manager - Full Time (Day Shift)

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

We are currently seeking a talented individual to become a Housekeeping Assistant Manager. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Housekeeping Assistant Manager guides our housekeeping staff by providing leadership within the department. Managers take the ownership in coordinating, administrating and setting our housekeeping department up for success. The Manager focus is to ensure the cleanliness of the guest's room and overall property to helping create a positive memorable experience for every guest. This position manages the day-to-day operations of the Hotel Housekeeping and Laundry teams by maintaining and managing all operations for Housekeeping by ensuring a positive and safe working environment. All duties are to be performed in accordance with property policies, practices, and procedures. This position must also exhibit a high level of professional and personalized guest service that best serves our members. Always presents a friendly and professional image at the Hotel / Casino. The following and other duties may be assigned as necessary :

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests
• Cooperates and communicates with all team members and the hotel guests with respect, projecting a positive attitude.
• Administrates and supervises the housekeeping department.
• Coordinates daily cleaning services to guest rooms, laundry and public areas of the Hotel.
• Maintains the standards and procedures for cleaning.
• Communicates room status to the Front Desk when necessary.
• Reports and / or resolves all discrepancies found on the "Room Discrepancies Report".
• Checks all assigned rooms after cleaning, and periodically checks all public and laundry areas to ensure the cleanliness of the property meets the quality of standards.
• Responds to guest complaints and special requests promptly to ensure corrective action is taken to achieve complete guest satisfaction.
• Prepares daily assignment reports for all housekeeping and laundry team members.
• Ensures that all personnel treat guests with hospitality and that the integrity of the guest rooms and possessions are maintained.
• Oversees / Evaluates the physical condition of rooms routinely and submits recommendations to management or maintenance.
• Assists other team members and departments to contribute to the best overall performance of the department and hotel.
• Ensure the cleanliness of the property meets the quality of standards, policies and procedures set forth for the property are communicated and understood on a daily basis.
• Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments
• Assists with managing the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms.
• Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operation
• Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities
• Monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions
• Conduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional manner
• Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations
• Plan and implement staff training and development programs within the department
• Monitors quality assurance program for lodge
• Review accuracy of nightly housekeeping reports and investigates discrepancies
• Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required
• Develops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
• Ensures the proper maintenance of all equipment; makes arrangements for repair and / or replacement of used and damaged equipment
• Conducts inventory of housekeeping supplies for submission to the proper point of contact
• Ensures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations
• Oversees the safe management of the Lost and Found, verifying proper record keeping and safety of items
• Maintain a high level of professional appearance, demeanor, ethics and image of self and subordinates.
• Punctual attendance required
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

SUPERVISORY RESPONSIBILITIES

This job may or may not have supervisory responsibilities.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.