What are the responsibilities and job description for the Houseperson - Part Time (Day/Swing Shift) position at Oaklawn Racing Casino Resort?
Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.
Housepersons have a keen eye for detail giving special attention to public areas and hallways contributing to the overall guest experience. Housepersons take pride in focusing on the details both behind the scenes and setting the stage for the guest’s comfort by providing equipment and supplies to our room attendants. ensuring a spotlessly clean environment helping to create a positive memorable experience for every guest. Always presents a friendly and professional image at the Hotel/Casino.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Maintains strict confidentiality in all departmental and company matters.
- Provides impeccable guest service to all guests
- Cooperates and communicates with all team members and the hotel guests with respect, projecting a positive attitude.
- Assists other team members and departments to contribute to the best overall performance of the department and hotel.
- Follows established procedures and policies of the Oaklawn Racing Casino Resort.
Days:
- Supplies clean linen to linen closets on assigned floors.
- Removes soiled linen from the floors to the linen shute room.
- Removes trash and debris from the floors and brings it to the compactor.
- Replenishes guest room supplies in the linen closets.
- Maintains the cleanliness and presentation of hallways, guest elevators areas and stairways.
- Follows the job-training program for daily work projects.
- Delivers clean linens and terry to the room attendants’ carts.
- Assists with placing rollaway bedsbaby cribs etc.
- Assists with in room delivery guests’ requests.
- Reports damage or merchandise problems to the housekeeping supervisors or manager.
- Assists room attendants with deep cleaning rooms.
Nights:
- Cleans and services assigned areas according to established standards and procedures which may include: public restrooms, lobby area, vending areas, etc. may include cleaning employee break areas and restrooms.
- Removes trash and debris from the assigned areas and brings it to the compactor.
- Replenishes guest room supplies in the linen closets if needed.
- Vacuum public areas, clean and polish all furniture, railings, table tops, mirrors, etc., in assigned areas.
- Maintains cleanliness of the lobby floors: sweeps, mops, scrubs, waxes and polishes.
- Assists with placing rollways beds, baby cribs etc.
- Assists with in room delivery guests’ requests.
- Reports and turns in any lost and found items according to established procedures.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.
- High School Diploma or GED required.
- Previous housekeeping experience preferred.
- Must be able to perform the physical job duties of all Laundry team members.
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
SUPERVISORY RESPONSIBILITIES
This job does not have supervisory responsibilities.
CERTIFICATES, LICENSES, REGISTRATIONS
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.
It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.
