Leasing Consultant

Join Our Team as a Leasing Consultant!

Are you passionate about helping others find their perfect home? Do you have a natural ability to build relationships and create welcoming, supportive environments? If so, we want you to be part of our dedicated team at Oakmont Livonia, a leading independent living community where our residents enjoy a vibrant, fulfilling lifestyle.

Position Summary:

Primarily an outside sales position, the Leasing Consultant will lead marketing and leasing functions including conducting tours and responding to inquiries and information requests. Coordinates with all departments to promote outstanding community operations in alignment with goals, budget guidelines, and resident needs. Provides backup to the Executive Director in their absence. Establishes, monitors, updates, and maintains prospect files.

Principal Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Respond to inquiries and provide sales information regarding the community in a timely manner.
• Schedule and conduct community tours.
• Enter all leads into CRM database including website leads and conduct appropriate follow up in a timely manner.
• Participate in outreach events and programs marketing and selling the community.
• Develop relationships with prospective residents to facilitate the sales process.
• Promote housing accommodations and additional services offered by the community to increase sales.
• Introduce new residents to staff and activity/wellness program and other community offerings.
• Communicate new admissions to the Executive Director/designee and support a smooth admissions process. Ensure initial deposit is received and coordinate the lease signing.
• Develop, evaluate, and implement the marketing plan with input from senior leadership for the community to achieve desired occupancy levels and continuous quality improvements. Conduct market research, assist with advertising or special promotions as directed, monitor occupancy levels and wait list working with Oakmont marketing department.
• Coordinating with Oakmont marketing and leadership teams, establish specific goals for sales calls, admission goals, revenue generating activities and metrics, and any other objectives determined by the team. Report on the progress and status of each goal regularly and adapt the plan as needed to show continuous improvement.
• Ensure all signage and collateral are appropriately placed, current, and in good condition. Fill flyer boxes daily.
• Attend and participate in all appropriate meetings and training opportunities in order to keep informed on current information and skill development.
• Assume full responsibility for all pre-admission forms and documentation for new residents and ensure that administrative operation is up to date and complete at all times. Secure all admission paperwork prior to move in.
• Provides backup to the Executive Director in their absence.

Required/Desired Qualifications:

Education, Training, and Experience:

• High School Graduate or General Education Degree (GED)
• Associate's degree in marketing, public relations, communications preferred.
• Must have a valid driver’s license in good standing, and reliable transportation.
• Marketing, public relations, sales or admission experience preferred.
• 3-5 years leasing experience required, senior housing experience preferred.

Specific skills, knowledge, and abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to work evenings if requested or by appointment to maintain expected occupancy. May require flexible schedule to ensure presence at optimum leasing times (spring/summer) including weekend hours.