Resident Relations Director

Ellore Senior Living is Oakmont Management Group's newest ultra luxurious community in Santa Clara. Ellore boasts sweeping views across the valley through its expansive, elegant windows. The gorgeous concrete and glass senior living tower will feature 200 apartment homes, dedicated to the needs of the local growing senior population. Residents enjoy a rewarding lifestyle with individualized comprehensive support that promotes continuing independence. We deliver meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture and living these values : Authenticity

• Teamwork
• Compassion
• Commitment
• Resilience.Resident Relations Director is marketing / sales support position and is responsible for the smooth transition of a new resident into the community. Additionally, they will be responsible for assisting the Marketing Department in handling all administrative and sales-related tasks, including organizing events; handling all telephone, walk-in, and inbound mail inquiries; and touring qualifying prospects, as needed. This position includes a strong sales component.Responsibilities : Maintain a thorough knowledge of the property’s product and services to effectively and accurately represent the property to referral sources and prospects.As requested, give community tours as a backup to the Marketing Department and provide marketing information in accordance with the marketing process.As requested, qualify prospects, convert qualified prospects to tours and convert tours to deposits using the sales process, as needed.As requested, assist with organizing, planning, and manage all marketing events.As requested, attend and participate in resident, family inquiry, and referral source special events held both inside and away from the community.Serve as a liaison for residents and family members new to the community. Ensure that all new residents have a smooth transition to their new home. As needed, aid residents and their family members with the adjustment to the Community.Completely and accurately follow the new move-in checklistPrepare all necessary paperwork and build the new resident administrative file.Create and maintain the Resident DirectoryQualifications : Must have a high school diploma or equivalentPrefer one year of experience working with seniors, preferably in the Senior Housing IndustryPrefer experience marketing or sales experience with direct to consumer salesAble to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)Knowledge of and / or ability to learn the theory and practice of assisted living and dementia careAble to work with seniors and patiently interact with cognitively impaired individualsAble to be flexible, adapt and respond to change, make decisions in stressful situations and prioritize tasks and projectsWith communities across California, Hawaii, and Nevada, opportunities for career growth, relocation, and travel are significant. In addition, eligible team members may enjoy the following benefits : Medical, Dental, and Vision benefitsVacation, Personal Day, Sick Pay, HolidaysComplimentary MealsCompany Paid Life InsuranceTeam Member Discount Program (LifeMart)401(k) Savings Plan with Company MatchRecognition ProgramsStudent Loan RefinancingTuition ReimbursementPet InsuranceEmployee Assistance ProgramOakmont Management Group, based in Irvine, California, is a recognized leader in the senior living industry that manages a portfolio of communities under the Oakmont Senior Living and Ivy Living brands. OMG serves thousands of seniors across communities in California, Nevada, and Hawaii. At OMG, we strive to create an atmosphere of family and community among team members, residents, and resident family members. We know that caring and meaningful relationships are the foundation of a rewarding life, and our team is hand-selected for their skills, previous experience, and passion for working with the elderly. Our practice is to incorporate joy and laughter alongside our expectations of excellence. Walk into our communities and feel our pride of ownership and commitment to service.Oakmont Management Group is an Equal Opportunity Employer.#J-18808-Ljbffr