Leasing Consultant

Make a Difference in the Lives of Seniors – Join Our Team as a Leasing Consultant!

Are you someone who thrives on helping others? Do you have a passion for creating meaningful connections and supporting a vibrant community? If so, we invite you to join our team at Oakmont Northville as a Leasing Consultant in our Independent Living community. You’ll play a key role in helping seniors find a place where they can live independently, comfortably, and with the peace of mind they deserve. If you're ready to make a lasting impact in a role that’s rewarding both personally and professionally, we’d love to meet you!

Position Summary:

Primarily an outside sales position, the Leasing Consultant will lead marketing and leasing functions including conducting tours and responding to inquiries and information requests. Coordinates with all departments to promote outstanding community operations in alignment with goals, budget guidelines, and resident needs. Provides backup to the Executive Director in their absence. Establishes, monitors, updates, and maintains prospect files.

Principal Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Respond to inquiries and provide sales information regarding the community in a timely manner.
• Schedule and conduct community tours.
• Enter all leads into CRM database including website leads and conduct appropriate follow up in a timely manner.
• Participate in outreach events and programs marketing and selling the community.
• Develop relationships with prospective residents to facilitate the sales process.
• Promote housing accommodations and additional services offered by the community to increase sales.
• Introduce new residents to staff and activity/wellness program and other community offerings.
• Communicate new admissions to the Executive Director/designee and support a smooth admissions process. Ensure initial deposit is received and coordinate the lease signing.
• Develop, evaluate, and implement the marketing plan with input from senior leadership for the community to achieve desired occupancy levels and continuous quality improvements. Conduct market research, assist with advertising or special promotions as directed, monitor occupancy levels and wait list working with Oakmont marketing department.
• Coordinating with Oakmont marketing and leadership teams, establish specific goals for sales calls, admission goals, revenue generating activities and metrics, and any other objectives determined by the team. Report on the progress and status of each goal regularly and adapt the plan as needed to show continuous improvement.
• Ensure all signage and collateral are appropriately placed, current, and in good condition. Fill flyer boxes daily.

Supervisory Responsibility:

This position has no supervisory responsibilities. In the event that the Leasing Consultant is covering for the ED, they may be responsible for responsibilities including interviewing, hiring, and training employees; labor management, scheduling, planning, assigning and directing work; receiving calls and finding replacements for absent staff; preparing performance evaluations; receiving and resolving employee complaints; monitoring and correcting job performance of employees; and disciplining employees up to and including discharge. When at all possible, employment decisions should include additional approval from the ED or CEO.

Required/Desired Qualifications:

Education, Training, and Experience:

• High School Graduate or General Education Degree (GED)
• Associate's degree in marketing, public relations, communications preferred.
• Must have a valid driver’s license in good standing, and reliable transportation.
• Marketing, public relations, sales or admission experience preferred.
• 3-5 years leasing experience required, senior housing experience preferred.

Specific skills, knowledge, and abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to work evenings if requested or by appointment to maintain expected occupancy. May require flexible schedule to ensure presence at optimum leasing times (spring/summer) including weekend hours.
• Proficient with Microsoft Office Suite or related software.