Assistant General Manager

ASSISTANT GENERAL MANAGER AT OAKS COUNTRY CLUB

A fantastic opportunity awaits a qualified candidate at one of Oklahoma’s most historic Country Clubs as we begin the search for an Assistant General Manager (AGM) at Oaks Country Club in Tulsa, Oklahoma. Oaks Country Club is looking for an individual with a strong background in managing top-tier food and beverage operations within private clubs or elite hospitality venues.

The ideal candidate will possess excellent leadership qualities, strong decision-making skills, exceptional interpersonal abilities, and a commitment to delivering outstanding member and guest experiences. They should demonstrate a talent for staff development, teamwork, and staying ahead of modern club innovations. We seek a passionate, highly motivated professional who is visible, approachable, and deeply committed to providing hospitality at every level of the operation. This position will work closely with the General Manager/COO to oversee daily operations, lead a team of department heads, and maintain the highest standards of service and hospitality.

ABOUT OAKS COUNTRY CLUB

Oaks Country Club, founded in 1921, located in Tulsa, Oklahoma, is proud to offer Members the finest in dining and athletic amenities, including a historic A.W. Tillinghast designed Golf Course. The Club has undergone extensive renovations to its clubhouse in 2019 and more planned for the next two years. The Clubhouse features multiple dining venues, indoor and outdoor dining and event spaces, and honors its history of tradition and excellence.

The Club's facilities also offer a pool facility featuring a diving pool, a lap-lane pool, a kid's pool with a resort-style slide, tennis and pickleball courts, and a six-hole short golf course. The Club features a Golf Performance Center, where its members can partake in golf lessons with access to the driving range and simulators in each of the four hitting bays.

The Club is open year-round, with main a la carte dining and events taking place throughout the year. The pool dining facility features 200 seats with a full-service food and beverage operation that is open seasonally between Memorial Day and Labor Day.

The Club is in Tulsa, Oklahoma, and is about 15 minutes from downtown Tulsa.

Oaks Country Club by numbers:

• Approximate Members - 750
• Average Age Membership - 55
• Total Gross Revenue - $9.5 M
• Total F&B Revenue -$2.5M
• POS System – Jonas
• 3 Senior Management Direct Reports (Executive Chef)
• 4 Dining Outlets (1 Seasonal)
• Average 12 weddings per year
• Average 7 Golf Outings per year
• 9 Board Members
• 200 Employees in Season / 115 off Season
• Club Closures: Mondays year-round (other than for golf outings), Christmas Eve, Christmas Day, New Year's Day

Oaks Country Club Website: OAKSCOUNTRYCLUB.COM

POSITION OVERVIEW

The Assistant General Manager is a member of the Leadership Team and is responsible for all club operations at the Club and performing specific tasks as requested by the General Manager/COO. The AGM position will oversee F&B, culinary, aquatics, and fitness, and work closely with the facilities team. The AGM will oversee all the Club's health and safety programs.

Direct reports to the AGM include the Executive Chef, Facilities Manager, and Aquatics Manager. The ideal candidate will be able to lead team members at every level of the organization.

This position will collaborate with the Controller, Head Golf Professional, Superintendent, and Facilities Manager, and other key leaders at the Club to operate a successful club operation. The ability to create relationships and trust amongst other leaders is an important skill for this position.

KEY INITIATIVES

• Develop strong relationships with other Club leaders and foster open communication. Be an example of the Club's values of respect, honesty, accountability, quality, passion, and teamwork for all team members.
• Be present on the floor and available, actively engaged with members and team members.
• Lead strategically, with a service-focused mindset.
• Elevate food displays and buffet presentations, with a consideration for the traditions of Oaks as well as new, innovative F&B trends.
• Quickly learn and adapt to lead the planning and successful opening of new club outlets, ensuring smooth operations from the start. Be able to oversee future construction projects in collaboration with the Facilities Manager.
• Play an essential role in delivering an exceptional member experience.
• Understand the importance of a good first impression, with members and team members alike.

KEY RESPONSIBILITIES

• Lead the daily management of all club operations, with a strong focus on member dining and event services, and high member visibility.
• Champion the club's culture program by consistently leading through example.
• Inform the GM/COO of any significant changes to operations, team wins, and other matters of importance.
• Foster strong relationships with members, addressing concerns, and ensuring a consistently high level of satisfaction.
• Prepares the operating budgets for leisure and F&B, with the GM/COO, including budgeting, forecasting, and financial analysis to ensure profitability and fiscal responsibility.
• Coordinate and oversee the planning and execution of member events, ensuring seamless operations and memorable experiences.
• Coach, mentor and train team members throughout the AGM's departments. Develop top talent within the team and be a champion for all team members.
• Maintain and enforce high standards for service, cleanliness, and overall member experience.
• Develop and implement new programs, services, and initiatives to enhance the club's offerings and member satisfaction.
• Deliver an outstanding leisure and fitness program whilst working closely with pool and racquets teams.
• Ensure all club activities comply with relevant regulations and club policies.
• Display strong organizational skills with a focus on details.
• Prepare and present regular reports on club performance, member feedback, and other key metrics to the General Manager/COO.

CANDIDATE QUALIFICATIONS

• Strong leadership skills with the ability to inspire and motivate a team.
• At least five years of progressive leadership experience in a similar high-end environment, experience in lifestyle programming (pool, fitness), and prior private club experience is a plus.
• Exceptional interpersonal and communication skills.
• Proven track record of delivering high-quality service and experiences.
• Previous experience in a GM or AGM preferred.
• Experience in financial management and budgeting, HR policies and procedures, and best practices within the club industry.
• Familiarity with Jonas POS and IT/AV experience preferred.
• Experience with outlet opening best practices and capital management.
• Transparent, professional and diplomatic leadership style.
• Ability to make decisions for the best of the team and club without direct supervision.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Must be well organized and able to multi-task and excel in a fast pace exciting club operation.

EDUCATIONAL AND CERTIFICATION QUALIFICATIONS

• A bachelor's degree is preferred with a focus on Hospitality Management, Business or another related field.
• Industry certifications such as CCM, are encouraged but not required.

EMPLOYMENT ELIGIBILITY VERIFICATION

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

SALARY AND BENEFITS

The salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefits package, including association membership.

HOW TO APPLY

Prepare a thoughtful cover letter addressed to Oaks Country Club, General Manager, Justin Awtrey, and include your interest in Oaks, your relevant experience, and why Oaks will benefit you and your career if selected. Please include your resume and a link to your LinkedIn profile. Please submit your cover letter and resume to:

Justin@oakscountryclub.com

Please apply as soon as possible for this position but no later than Tuesday, November 12, 2024. Candidate selections will occur mid-November with the first interviews expected in late November, and the subsequent interviews scheduled for early December. The new candidate should assume their role by January 2025.

If you have any questions, please contact Justin Awtrey at justin@oakscountryclub.com