Loan Administration Assistant

SUMMARY

The position of Loan Administration Assistant is responsible for performing routine loan administration duties related to consumer and business loans, processes consumer, commercial and real estate advances on lines of credit, boards loans (new and renewed) on the Bank’s CORE system and loan documentation system, may distribute daily and monthly reports, and promotes business for the Bank by maintaining good customer relations and providing excellent customer service to both “external” customers and “internal” customers.

Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.

ESSENTIAL DUTIES

• Assist with uploading / reviewing new and renewed loans on the bank’s CORE system.
• May sort and distribute daily and monthly loan reports to applicable branches or departments.
• Post loan payments, research and correct errors related to incorrect payment posting.
• Processes consumer, commercial and real estate advances.
• Review the scan checklist for missing or incomplete documents.
• Set up and maintain credit and other files for documentation and compliance, vehicle liens and / or UCC filings.
• Answers the telephone, responds to routine loan officer or customer inquiries relative to account balances, loan balances, and payoff requests.
• Assistants loan officers and other personnel to ensure proper related documentation is prepared and/or provided.
• May close paid loans and terminate collateral when applicable.
• Corrects loan accounting system errors as necessary.
• May process various loan reports and callbacks.
• Provides effective customer service and assists in resolving problems within given authority.
• Calculates loan pay off amounts for certain types of loans.
• Operates SilverLake CORE system to process loan activity, determine balances, and resolve problems within given authority.
• Helps maintain digital loan files, copies, and other documents.
• Additional duties may be assigned, depending on need.
• Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.  The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.  Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED) and 2 years of related experience and/or training, or the equivalent combination of education and experience. 
• Basic experience, knowledge and training in lending activities, terminology and products and services.
• Basic knowledge of related State and Federal banking compliance regulations, and other Bank deposit or lending policies.
• Basic skills in computer terminal and personal computer operation, bank's CORE system, word processing, spreadsheet and specialty software programs.
• Basic typing skills to meet production needs of the position.
• Basic math skills: calculate interest, commissions, proportions, and percentages, balance accounts, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals, locate routine mathematical errors, compute rate, ratio and percent.
• Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with routine problems involving multiple facets and variables in standardized situations.
• Good organizational and time management skills.
• Ability to work with general supervision while performing duties.
• Current STATE driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

Updated: April 17, 2025