Floor Manager (Silverlake)

Company Overview 

Oaktown Spice Shop offers the highest-quality spices, ground and blended in small batches for optimal taste. Founded in 2011, we source the best-tasting spices from around the globe to create the freshest, boldest, and most resonant flavors. Our mission is to create exceptional spices and seasonings that inspire people to enjoy cooking, become better cooks and appreciate good food.

We are also committed to being an inclusive, diverse and collaborative workplace where no problem is unsolvable, people can be themselves, earn competitive wages and have equal opportunities to grow. And we have fun! Our workplaces are inspiring and welcoming spaces for customers and staff alike.

Position Overview 

The Floor Manager is an exceptionally warm, creative and hard-working person committed to our mission of delivering the best quality with the highest level of hospitality. They are dedicated to our goals of nurturing a diverse, equitable and inclusive workplace for all. We believe teamwork and a natural desire to be of service are two of the cornerstones of our success. We want people to feel great working here, so we need a capable and culture-driven leader to help us accomplish this goal. The Floor Manager assists the Shop Manager in supervising and supporting a team of spice associates. 

Key Duties (May include, but are not limited to):

• Assist Shop Manager with providing a strong leadership presence on the floor, ensuring that front-of-house tasks are prioritized, organized and executed every day
• Assist in managing and training spice associates, including temporary seasonal staff
• Ensure that customers feel cared for – they are greeted, assisted, valued for their diversity and get their questions answered. 
• Help the Shop Manager ensure that the shop is clean, well-organized, properly stocked, and that products are attractively displayed
• Assist with the weekly shop order and maintain inventory using Fishbowl
• Enforce the use of organizational systems to ensure that workflow is smooth and efficient
• Help Shop Manager maintain controls over cash
• Correspond with customers via email and phone
• Open and close the store as needed
• Work with the Shop Manager to create a culture of trust and hard work where no problem is unsolvable and people feel proud every day of what they’ve accomplished
• Celebrate the diversity of the team and customers and actively work to create a more inclusive and equitable workplace

Required Knowledge, Skills, and Experience 

MINIMUM QUALIFICATIONS:

• Leadership experience
• Ability to develop and motivate a team
• Excellent organization and time-management skills
• Able to handle critical customer situations with ease
• Ability to thrive in a fast-paced environment
• Seeks out feedback and is excited about self-growth and improvement within the context of the job
• Resourceful problem-solver and strong ability to resolve issues in the moment
• Embraces a culture of learning and advocacy; values diversity, equity, and inclusion
• Availability to work weekends, evenings and holidays and adhere to a blackout period from the day after Thanksgiving until Christmas Eve

PREFERRED QUALIFICATIONS:

• Food-related work experience 
• Experience in retail or foodservice management 
• Passion for food and cooking 

Additional Physical Requirements 

• Occasionally requires the ability to move, lift, carry, pull or push heavy objects or materials
• Lift up to 50 pounds unassisted
• Must be able to stand for 8 hours