What are the responsibilities and job description for the Loan Servicing Specialist position at Oaktree Funding Corp.?
Chandler, AZ
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Job Title: Loan Servicing Specialist
Location: Chandler, AZ
Job Type: Full-time
Job Summary
Oaktree Funding is a leading wholesale, correspondent, and retail lender, specializing in Non-QM and Agency lending. With a strong reputation for innovation and service excellence, we are expanding our Operations Team and seeking an experienced and detail-oriented Loan Servicing Specialist to join our team. This role is responsible for managing all aspects of loan servicing, collections, loan boarding, loan transfers, investor reporting, and mortgage servicing, with a focus on mortgage loans. The ideal candidate has experience in loan servicing and collections and understands mortgage regulations, investor requirements, and compliance standards.
Key Responsibilities
Loan Servicing & Payment Processing
Apply for this job
Apply for this job
Job Title: Loan Servicing Specialist
Location: Chandler, AZ
Job Type: Full-time
Job Summary
Oaktree Funding is a leading wholesale, correspondent, and retail lender, specializing in Non-QM and Agency lending. With a strong reputation for innovation and service excellence, we are expanding our Operations Team and seeking an experienced and detail-oriented Loan Servicing Specialist to join our team. This role is responsible for managing all aspects of loan servicing, collections, loan boarding, loan transfers, investor reporting, and mortgage servicing, with a focus on mortgage loans. The ideal candidate has experience in loan servicing and collections and understands mortgage regulations, investor requirements, and compliance standards.
Key Responsibilities
Loan Servicing & Payment Processing
- Process and monitor loan payments, payoffs, and escrow transactions.
- Ensure accurate payment posting and loan record maintenance.
- Manage escrow accounts, tax, and insurance disbursements.
- Ensure compliance with investor and regulatory requirements.
- Contact borrowers regarding past-due payments and establish repayment solutions.
- Negotiate payment arrangements while ensuring adherence to company policies.
- Maintain proper documentation of all borrower communications.
- Ensure all EPD’s are handled properly to avoid repurchase of loan.
- Respond to borrower inquiries regarding loan payments, escrow accounts, and delinquencies.
- Provide support for loan servicing functions, including payment research, loan histories, and account maintenance.
- Ensure compliance with federal and state mortgage servicing regulations (e.g., RESPA, FDCPA, CFPB guidelines).
- Identify and implement process improvements to enhance servicing efficiency.
- Onboard new loans to the sub-servicer, ensuring accuracy and completeness of loan data.
- Process loan transfers, including data validation and reconciliation.
- Coordinate with prior and new servicers to ensure seamless loan transfers.
- Maintain compliance with investor and regulatory guidelines for loan onboarding and transfers.
- Prepare and submit monthly investor reports, ensuring accuracy and timeliness.
- Reconcile loan balances, remittances, and custodial accounts for investor reporting.
- Work with accounting teams to resolve discrepancies and reconcile investor accounts.
- Assist with audits, reporting, and regulatory filings.
- Experience: Minimum of 2–5 years in loan servicing, collections, and mortgage servicing, preferably in mortgage lending.
- Knowledge: Strong understanding of mortgage loan products, servicing guidelines, and regulatory compliance.
- Skills: Strong analytical, communication, negotiation, and problem-solving skills.
- Technology: Proficiency in loan servicing software, and Microsoft Office Suite.
- Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Competitive salary and benefits package
- Opportunity for professional growth in the mortgage industry
- Collaborative and supportive team environment
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