What are the responsibilities and job description for the Technical Help Desk 1 position at OakTree Staffing?
Job Description
Job Description
Technical Help Desk 1
Location : Oklahoma City
Description
Provide technical assistance to end-users by diagnosing and resolving hardware, software, and network issues. Employee will install, configure, and maintain computer systems and peripherals, assist with hardware refresh projects, and support the on-boarding of new employees. Additionally, they document support activities within our ticketing system and escalate complex problems to higher-level IT staff as necessary.
Education / Experience
Associates degree in computer related field or equivalent training required
Entry level
2 years experience required
Experience with large scale hardware refresh projects
Responsibility level
Exercises minimal independent judgment with direction from teammates and supervisor
Skills
Strong verbal and written communication skills, with excellent problem-solving abilities, customer service orientation, and interpersonal skills (Required).
Ability to work independently, manage time effectively, and pay close attention to detail to ensure permanent resolution of end-user requests (Required).
Basic understanding of circuit boards, processors, electronic equipment, and computer hardware and software (Preferred).
Proficiency in computer software, including configuration management, desktop communications, operating systems, and internet directory services (Typically required).
Specific experience with Active Directory, SCCM, ServiceNow, AppV, Citrix, PowerShell, and BitLocker (Preferred).
Major Job Duties and Responsibilities
Assist with hardware refresh projects, including the replacement of monitors, desktops, and laptops for end-users.
Facilitate the on-boarding process for new employees by providing and setting up all necessary hardware according to their job roles.
Troubleshoot and resolve technical issues reported by end-users that could not be resolved remotely by the Service Center.
Provide deskside support and respond to user inquiries regarding software and hardware operations, typically addressing issues of lower complexity.
Image computers and install required software as needed.
Maintain accurate records of daily work assigned, issues encountered, remedial actions taken, and other activities.
Company Description
Excellent Staffing Agency that finds top talent and connects them with amazing companies.
Company Description
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