What are the responsibilities and job description for the AL NOC Shift Coordinator position at Oakwood Village?
The Shift Coordinator provides leadership, support and supervision to Assisted Living Resident Assistant and CNA staff. This position coordinates and provides for medical and emergency support for residents of the CBRF in compliance with appropriate codes, with an emphasis on promoting wellness and independence. Provides clinical and clerical support to nursing staff and oversees operational and customer service issues and requests as needed.
This position is accountable to the Director of Assisted Living and Memory Care.
ESSENTIAL RESPONSIBILITIES
- Responds to symptoms of change in mental or physical conditions of residents, provides services to residents that meet their physical, emotional, intellectual, social and spiritual needs, and reports these changes to the AL Clinical Team (AL Director, Nurse Supervisor and other Shift Supervisors).
- Overall supervision and leadership of Resident Assistants/CNAs and responsible for completing employee evaluations and corrective actions when necessary, promoting teamwork and the policies of Oakwood.
- Monitors medicine supply and communicates needed refills to pharmacy. Reports any need for follow-up to oncoming staff.
- Supervises and assists Resident Assistants/CNAs in passing and recording the administration of scheduled and PRN medications and treatments as needed. Reports medication errors and fills out appropriate forms.
- Supervises and assists Resident Assistants/CNAs in cares and treatments as needed. Reports any cares that were not completed on shift and reasoning for incomplete task.
- Provides assistance to nursing/clinical staff in maintaining resident charts and
- Provides back up assistance to residents with Activity of Daily Living (ADLs) to promote independence on a daily basis as part of the Oakwood team.
- Reports significant resident incidents or injuries to physician and responsible person as they occur. Then sends follow-up reports to the AL Clinical Team.
- Provides emergency services to CBRF as needed. Notifies the appropriate people (physicians, family, and Assisted Living Director). Requests RN assistance as needed and fills out incident reports as required.
- Attends appropriate staff development sessions for development and growth. Attends staff meetings and other meetings as assigned.
- Participates in discussion and development of resident's individual care plan/ISP; assures that Resident Assistants/CNAs are familiar with and providing services/support as indicated on each resident’s care plan/ISP.
- Works with Scheduler and assists with scheduling needs as needed.
- Once an admission is approved, assists nursing staff in providing for a smooth transition for resident and family.
- Maintains communication with clinical nursing staff and Assisted Living Director as well as families/responsible persons.
- Refers individuals with identified problems to appropriate health professionals for further evaluation and management as necessary.
- Assists in the orientation/education/training of new staff.
- Motivates and encourages staff to reach their optimal performance level.
ESSENTIAL QUALIFICATIONS
- Possess a genuine caring and ability to relate well to residents and families.
- Knowledge and skill in current personal care practices, especially relating to geriatric population.
- Ability to plan, organize and prioritize workload.
- Ability to build and maintain teamwork relationships with other staff.
- Ability to effectively lead and supervise the Resident Assistants/CNAs.
- Ability to perform job responsibilities in a professional, accurate, and conscientious manner.
- Ability to maintain and protect the confidentiality of information.
- Ability to exercise independent judgment and make sound decisions.
- Ability to provide leadership that fosters effective teamwork in meeting the mission of Oakwood.
- Knowledge of DHS 83 codes.
EXPERIENCE, EDUCATION, AND/OR TRAINING
- Associate degree in a health care field (or equivalent) or CNA certification. Will also hire a LPN or RN into this role.
- Minimum of 2 years supervisory/management experience preferred.
- Experience working with patients with dementia (or willingness to pursue training) preferred.
- CPR certified (can certify on the job).
- CBRF certification, Fire Safety certification and First Aid and Choking certification (can be provided on the job).
- Proficient in Microsoft Office (Word, Excel, Outlook).
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