What are the responsibilities and job description for the Call Center Representative position at OASD?
Overview
We are seeking a dedicated and professional Call Center Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service while effectively handling inquiries and resolving issues. This role requires strong communication skills, the ability to analyze information, and proficiency in data entry. A background in medical terminology or experience in a medical office is a plus.
Duties
- Respond to incoming calls and assist customers with their inquiries in a timely and professional manner.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain accurate records of customer interactions and transactions through effective data entry.
- Utilize computer systems to retrieve customer information and document interactions.
- Demonstrate excellent phone etiquette while communicating with customers.
- Collaborate with team members to improve service delivery and enhance the overall customer experience.
- Stay informed about company products, services, and policies to provide accurate information to customers.
Experience
- Previous experience in a call center or customer service role is preferred.
- Strong verbal communication skills in English; multilingual or bilingual candidates are highly desirable.
- Familiarity with medical terminology is a plus for those working within healthcare-related sectors.
- Proficiency in computer systems and data entry skills are essential.
- Ability to communicate effectively and professionally with diverse clientele.
Join our team as a Call Center Representative, where you can make a difference by providing outstanding support to our customers!
Job Type: Full-time
Pay: $17.95 - $18.17 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Schedule:
- Monday to Friday
Work Location: In person
Salary : $18 - $18