What are the responsibilities and job description for the Customer Service Administrative Assistant position at Oasis Dementia Care?
Who is Oasis Assisted Living?
Oasis Dementia Care is dedicated to providing exceptional elder care services in the Tri-State area. Since 2015, we've been committed to creating a nurturing environment where our neighbors, not residents, receive person-centered care tailored to their unique needs. Our memory care facility in Evansville, IN offers 24-hour nursing, ensuring that your loved ones receive the attention they deserve around the clock.
Our team is dementia-trained and certified by Teepa Snow's Positive Approach to Care (PAC), specializing in memory care and offering one-on-one support. We accept most insurance plans and have been recognized for our innovative approach, receiving the Innovation of the Year Award in 2016 from the Indiana Assisted Living Association.
STATEMENT OF JOB:
To provide administrative and clerical support to ensure the efficient operation of the department or office.
This job description is intended to describe the general nature and level of work performed by those assigned to this classification. This job description in no way states or implies that these are the only duties to be performed by those occupying this position. The job description and job functions described herein are subject to possible modification by ODC in accordance with applicable federal, state, and local laws.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.
- Preferably 6 months of prior experience in a clerical, receptionist or customer service role.
- High school diploma or equivalent.
- Ability to provide customer service to internal and external customers.
- Ability to work under general oversight and as part of a team.
- Proficiency with Microsoft Office; good keyboard skills.
RESPONSIBILITIES:
- Types routine documents and correspondence; prepares, retrieves and enters data for reports and databases; sets up and maintains filing systems and other clerical tasks.
- Handles inquiries and incoming work requests; reviews files and records to answer requests for information.
- Provides customer service and acts as a receptionist, in addition to clerical tasks, by answering the telephone and greeting visitors, residents and guests. Provides information to both customers and team.
- Receives, sorts and distributes incoming mail. Prepares and sends outgoing mail and packages and arranges pick-up when needed. Photocopies, scans and faxes as needed.
- Organizes and schedules appointments and meetings.
- Monitors and orders inventory of office supplies. May troubleshoot equipment issues such as printers and arranges for service when needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
The physical requirements and working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, reach with hands and arms, handle or feel objects, tools, or controls; and talk to hear. The employee frequently is required to walk; and stoop, kneel, crouch, or crawl. Occasional lift, push/pull of up to 10lbs of paper and other supplies.
The employee views a computer screen for long periods of time and uses the telephone to accomplish much of the work to be done. The work area is well-lighted, ventilated and climate controlled. The noise level in the work environment is usually low to moderate.
Openings:
Part time (20-25 hours a week) Will include working every other weekend and some evenings.
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Schedule:
- 12 hour shift
- 4 hour shift
- Evening shift
- Monday to Friday
- Rotating weekends
Work Location: In person
Salary : $13 - $14
