What are the responsibilities and job description for the Customer Service Representative position at Oasis Home Center?
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Wellness resources
Oasis Home Center is a premier provider of high-quality home appliances, flooring, cabinetry and more. Our commitment to excellence and customer satisfaction has made us a trusted name in the industry. We pride ourselves on delivering top-notch service and support to our valued customers.
Position Overview: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team at our service center. The ideal candidate will possess excellent communication skills, a strong customer-centric attitude, and the ability to handle a variety of customer inquiries and issues with professionalism and efficiency.
Responsibilities:
- Provide exceptional customer service via phone, email, and in-person interactions.
- Address customer inquiries, concerns, and complaints in a timely and courteous manner.
- Assist customers with scheduling service orders and routing service technicians.
- Collaborate with other team members to ensure customer satisfaction and resolution of issues.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities for process improvement and contribute to team initiatives.
Requirements:
- High school diploma or equivalent.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office and experience with CRM software is a plus.
Benefits:
- Competitive salary.
- Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, company paid life insurance, and paid time off.
- Opportunities for professional development and advancement within the company.
- A positive and supportive work environment with a focus on teamwork and collaboration.
How to Apply: If you are passionate about providing exceptional customer service and are looking for an exciting opportunity to grow with a reputable company, we want to hear from you! Please submit your resume and cover letter outlining your qualifications and why you would be a great fit for this role.
Join our team and be a part of our commitment to excellence in customer service!
