Healthcare Community Relations Manager

Location: Clarksville, TN and Surrounding Areas (Hybrid, 50-75% local travel)

Job Category: Business Development

Pay: $48,000 - $55,000 base per year Bonus

Position Overview

Oasis In-Home Care is seeking a proactive and detail-oriented Community Relations Manager to lead our local business development and client relationship efforts. This role is responsible not only for identifying and building strong referral relationships but also for directly bringing in new clients through building a referral pipeline and relationship management.

You will be the face of Oasis in the community, promoting our services, driving growth, and playing a key role in client acquisition and retention. The ideal candidate is organized, self-directed, highly accountable, and comfortable using technology, CRMs, and tracking tools daily.

This is a hybrid position requiring a combination of remote work, 50–75% local travel, and 1-2 days of in-office collaboration per week.

Key Responsibilities:

• Business Development & Client Acquisition:
• Identify, establish, and maintain relationships with healthcare providers, senior living communities, hospitals, and other referral sources to generate new client leads.
• Proactively bring in new clients through outreach, networking, and follow-ups.
• Client Intake & Onboarding:
• Conduct initial consultations and intakes with prospective clients and families.
• Guide clients through the intake and onboarding process, ensuring a smooth, personalized experience.
• Client Retention & Relationship Management:
• Maintain strong, ongoing communication with both referral partners and clients.
• Follow up regularly with existing clients to ensure satisfaction and improve retention.
• Address and resolve concerns promptly and professionally, escalating as needed.
• Community Engagement:
• Represent Oasis at local events, networking opportunities, and community meetings to increase brand awareness and visibility.
• CRM Management & Reporting:
• Accurately log all meetings, calls, activities, and client updates in our CRM daily.
• Maintain up-to-date client and referral source profiles.
• Track outreach and performance efforts to meet assigned KPIs and goals.
• Follow-Through & Accountability:
• Take initiative and complete tasks independently.
• Respond to all communications in a timely and professional manner.
• Collaborate effectively with internal teams to align business development with company goals.

Qualifications:

• Required:
• Proficiency with CRMs, Microsoft Office, and virtual meeting tools.
• Strong organizational skills with a proven ability to follow through and manage time independently.
• Excellent interpersonal, communication, and follow-up skills.
• Valid driver’s license, auto insurance, and reliable transportation.
• Must pass a pre-employment drug screening.
• Preferred:
• Bachelor’s degree in business, marketing, healthcare, or a related field.
• 2 years of experience in business development, community outreach, or healthcare sales.
• Familiarity with in-home care, healthcare, or senior services is a plus.

Benefits:

• Hybrid work flexibility
• Laptop, cellphone, and iPad provided
• Paid time off (PTO)
• Mileage reimbursement
• Dental & vision insurance
• ACA insurance counseling and enrollment support
• Opportunities for professional development and career growth
• Paid company trips
• Supportive, mission-driven team environment

Oasis In-Home Care is a family-owned, locally operated business committed to providing compassionate and high-quality care to seniors and individuals with disabilities. We are an equal opportunity employer.