What are the responsibilities and job description for the Director of Customer Success Engineering position at Oasis Security?
About Oasis Security :
Oasis is the market leading provider for non-human identity management. Non-human identities (such as service accounts, system accounts, application accounts, machine identities) are a crucial aspect of modern security frameworks and the identity stack, presenting a distinct security paradigm from human identities. With modern systems and development teams now increasingly distributed, non-human identities have surged creating a massive attack surface that legacy security tools can't manage. Oasis is a leading provider of in non-human identity management solutions. Our first-of-it-kind platform transforms how organizations secure non-human identities throughout their lifecycle, enabling security professionals, engineers, and developers to bolster enterprise security posture, implement robust governance, and simplify compliance.
About The Position :
As the Director of Customer Success Engineering, you'll lead a team of technical experts dedicated to ensuring customers achieve their strategic goals through our solutions. You will oversee all post-sales technical engagements, acting as a senior stakeholder in driving adoption, retention, and customer satisfaction. By collaborating with executive leadership, product teams, and R&D, you'll shape the vision for customer success, ensuring scalable processes and long-term partnerships with enterprise clients.
Responsibilities :
- Strategic Leadership : Define and execute the vision for customer success engineering, aligning with company goals to drive measurable business outcomes for clients.
- Team Management : Build, mentor, and lead a high-performing team, fostering professional growth and operational excellence.
- Customer Advocacy : Serve as the voice of the customer, influencing product roadmaps and service enhancements.
- Operational Excellence : Establish and refine scalable processes for onboarding, product adoption, and ongoing support.
- Executive Engagement : Build and maintain strong relationships with C-suite stakeholders at client organizations, acting as a trusted advisor.
- Revenue Growth : Identify opportunities for expansion, upselling, and renewals in partnership with sales teams.
- Metrics & Analysis : Monitor customer health scores, satisfaction surveys, and usage analytics to inform strategies for improved retention and value delivery.
- Requirements : Mandatory background in cybersecurity
- 8 years in customer success, professional services, or technical account management, with at least 3 years in a leadership role.
- Proven experience in managing teams that work closely with enterprise-level customers in complex technical environments.
- Mandatory background in cybersecurity - Strong background in cloud platforms, SaaS, cybersecurity, or related fields.
- Exceptional interpersonal and communication skills with a track record of executive-level influence.
- Ability to drive results in a fast-paced, dynamic startup environment.
- Analytical mindset with experience leveraging KPIs to improve processes and outcomes.
For New York City-based hires only : Compensation Range : 175,000$ -240,000$ base salary, subject to standard withholding and applicable taxes.
Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations
At Oasis Security we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company at www.oasis.security.
Oasis Security is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Oasis Security does not accept unsolicited headhunter and agency resumes. Oasis Security will not pay any third-party agency or company that does not have a signed agreement with Oasis Security.
Oasis welcomes all.
Salary : $175,000 - $240,000