What are the responsibilities and job description for the Shift Leader position at Oasis Vape?
A Retail Shift Lead is responsible for leading a team of Sales Associates to assist customers in their shopping needs. Facilitating and supervising daily operations at a store to make sure that employees work together effectively to make sales and contribute to shop upkeep. Their duties including training and scheduling store employees, taking inventory of products, placing orders as needed (product lists), and helping Sales Associates handle customer questions or complaints.
Duties include:
- Customer Service Excellence: Greeting customers warmly, assessing their needs, and guiding them through product selection with patience and knowledge.
- Product Expertise: Staying up-to-date with the latest vape products and smoking accessories, consumption methods, and industry trends to offer informed recommendations.
- Sales and Transaction Management: Handling products with care, accurately conducting sales transactions, and ensuring all financial procedures are followed meticulously.
- Regulatory Compliance: Diligently adhering to all state and federal laws regarding tobacco and vape sales, including checking IDs.
- Store Maintenance: Keeping the sales floor and inventory areas clean, organized, and well-stocked, ensuring a welcoming environment for customers.
- Team Collaboration: Working closely with the rest of the retail team to achieve sales targets, share product knowledge, and contribute to a positive work environment.
- Store Policies: Implementing store policies and procedures, and ensuring employees follow them.
- Performance reviews: Conducting performance reviews of employees and providing coaching and feedback as necessary.
- Training new employee's: Training new employees and providing ongoing education for employees. Ensure adequate personnel is on hand to provide outstanding customer service.
Job Type: Full-time
Pay: $16.70 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
Education:
- High school or equivalent (Preferred)
Experience:
- shift lead: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Albuquerque, NM 87114 (Required)
Ability to Relocate:
- Albuquerque, NM 87114: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20