What are the responsibilities and job description for the Customer Service Representative position at Oath Services?
Customer Service Representative
Guinco is a Whirlpool Service Provider. We are nationally recognized as an elite servicer, we are exclusive to the Whirlpool family of brands. All of our service technicians are factory-trained to provide the highest quality service for our customers. All staff members attend classes and seminars on a regular basis to stay current and knowledgeable in order to provide the best service experience possible.
At Guinco, the ultimate goal is to build quality customer relationships through satisfaction and loyalty. Our friendly customer service and knowledge are one of a kind and include both a professional and a personal touch. We pride ourselves on old-fashioned, hands-on customer service methods and value the fact that the majority of our service calls come directly from customer referrals. We will always try our best to go above and beyond each customer's expectations.
Qualifications
- Strong phone contact handling skills and active listening.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Customer orientation and ability to adapt / respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High emotional intelligence
- Problem-solving skills
- High school diploma, general education degree, or equivalent.
Responsibilities
Why Work for Guinco Service?
At Guinco, we provide competitive pay, based on experience and ongoing training in a collaborative, supportive, and team-oriented setting. In the Customer Service Representative role, you will enjoy working independently as a representative of a leading retailer and in-home service provider.
Full benefits package
Additional Info :
