Practice Assistant -Phone Operator - Peach

Description

SUMMARY:

The Practice Assistant – Telephone Support is a supportive position to the Practice, providing administrative and supportive services to the Providers, staff, and patients. This position reports to the Practice Assistant Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet patients in a friendly manner.
• Answer telephones in a timely, pleasant, and professional manner.
• Answer and forward call to appropriate destinations
• Enter “tasks” into the computer and send to the appropriate person.
• Reschedule patients as needed.
• Verify that all medical assistant patients are eligible on the day of service.
• Verify that patient is scheduled with appropriate provider and verify date.
• Back-up to Check-In and Check-Out
• Keep work area neat, including no eating at desk without supervisor approval.
• Beverages must be covered to avoid spilling and contamination.
• Consistently demonstrates internal and external quality customer service standards to all that request assistance, responding in a professional manner.
• Maybe required to help check in patients.
• Other duties as assigned.

Processing of office faxes.

Qualifications

COMPETENCIES:

• Basic typing and keyboarding skills
• Excellent communication skills
• Accuracy and attention to detail
• Demonstrates flexibility by adapting to new and changing situations and duties in order to accommodate patient needs effectively

• Exercise judgment and makes decisions
• Ability to prioritize responsibilities
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance

Must be able to establish and maintain effective working relationships with Physicians, Supervisors and peers

SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities,

WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Occupational Exposure:

Category 1 Has a high risk of occupational exposure to bloodborne pathogens

Category 2 Has a moderate risk of occupational exposure to bloodborne pathogens

Category 3 Has a low risk of occupational exposure to bloodborne pathogens

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Hearing: Adequate to perform job duties in person and over the telephone.

Speaking: Must be able to communicate clearly to patients in person and over the telephone.

Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.

Other: Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting up to 10 pounds, pushing and pulling exerted regularly throughout a regular work shift.

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position. Days and hours of work are 40 hours per week/5 days per week.

REQUIRED EDUCATION AND EXPERIENCE:

Must have at least a high school education.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties,responsibilities and activities may change at any time with or without notice.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Must have at least a high school education and possess basic computer skills and knowledge of medical terminology.