What are the responsibilities and job description for the Triage Phone Specialist - FT position at OB/GYN Associates of Erie?
Job Details
Description
SUMMARY:
The Triage Phone Support Specialist is a supportive position to the Practice, providing administrative and supportive services to the Providers, staff, and patients. This position reports to the Clinical Office Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Return patient calls to gather information and coordinate care based on office standards
- Relay to patients via telephone normal and abnormal test results
- Schedule patients for follow-up visit if necessary
- Explain to patient recommendation of Provider
- Call or fax prescriptions for patient (as recommended)
- Consistently demonstrates internal and external quality customer service standards to all that request assistance, responding in a professional manner.
- Other duties as assigned.
COMPETENCIES:
- Basic typing and keyboarding skills
- Excellent communication skills
- Accuracy and attention to detail
- Demonstrates flexibility by adapting to new and changing situations and duties in order to accommodate patient needs effectively
- Works independently
- Exercise judgment and makes decisions
- Ability to prioritize responsibilities
- Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance
- Must be able to establish and maintain effective working relationships with Physicians, Supervisors and peers
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.
WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
Occupational Exposure:
Category 1 Has a high risk of occupational exposure to bloodborne pathogens
Category 2 Has a moderate risk of occupational exposure to bloodborne pathogens
Category 3 Has a low risk of occupational exposure to bloodborne pathogens
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Hearing: Adequate to perform job duties in person and over the telephone.
Speaking: Must be able to communicate clearly to patients in person and over the telephone.
Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
Other: Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting up to 25 pounds, pushing and pulling exerted regularly throughout a regular work shift.
POSITION TYPE/EXPECTED HOURS OF WORK:
This is a full-time position.
REQUIRED EDUCATION AND EXPERIENCE:
Must have at least a high school education.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.
This job description has been approved by all levels of management:
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
Must have at least a high school education.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.
