Clinical Supervisor

Our Purpose at OB-GYN Associates:
OB-GYN Associates' purpose is to provide our patients with high quality and comprehensive women's healthcare. Our physicians and staff are committed to provide this care by using an experienced and evidenced based approach to the clinical application of this care. Each patient will be treated with respect and compassion in an environment that conveys efficiency and professionalism.

As a leader in women’s health for Northern Nevada, we strive to provide a fast-paced and friendly environment for patients and employees alike. Our culture revolves around respectful working relationships and strong problem-solving abilities.

Some of the great rewards that come with full time employment include:

• A generous employer contribution to retirement accounts (no matching contribution necessary)
• Employer paid AD&D Life Insurance and Employer paid Long Term Disability coverage
• Minimal employee contribution toward premium for self-coverage Medical/Vision/Dental plans
• Employer provided company logo wear shirts/scrubs
• Employer paid holiday and seasonal events

Qualified candidates will be sent a follow up email with instructions for completing a video interview as the first step in our interview process. Any candidates that are given an offer of employment will be screened with E-Verify. All employment offers are contingent upon successful drug and background screen.

Values:
*We seek to find employees that exhibit the following values:

Compassion

• You inspire others with your thirst for excellence and compassion for patients
• You care intensely about patient outcomes and team success
• You celebrate team wins
• You are tenacious

Selflessness

• You seek what is best for patients and the group, rather than best for yourself
• You are ego-less when searching for the best ideas
• You make time to help colleagues
• You share information openly and proactively

Communication

• You listen well, instead of reacting fast, so you can better understand
• You are professional, compassionate, concise and articulate in speech and Writing
• You treat people with respect independent of their status or disagreement with you
• You maintain calm poise in stressful situations

Honesty

• You are known for candor and directness with kindness
• You are non-political when you disagree with others
• You only say things about fellow employees you will say to their face and get the right people in the room
• You are quick to admit mistakes

Judgment

• You make wise decisions based on our mission (people, technical, process and creative) despite ambiguity
• You identify root causes, and get beyond treating symptoms of problems
• You think strategically, and can articulate what you are, and ore not, trying to do
• You smartly separate what must be done well now, and what can be improved later

Courage

• You say what you think in a respectful and compassionate way even if it is controversial
• You make tough decisions without excessive agonizing
• You question actions inconsistent with our values

Curiosity

• You learn rapidly and eagerly
• You seek to understand our patients, their concerns
• You are broadly knowledgeable about our specialty and business to understand how your work has an impact
• You contribute effectively outside of your department to all areas

Innovation

• You re-conceptualize issues to discover practical solutions to hard problems
• You challenge prevailing assumptions when warranted, and suggest better approaches
• You create new ideas that prove useful
• You keep us evolving by minimizing complexity and finding time to simplify

Impact

• You accomplish amazing amounts of important work for patients
• You demonstrate consistently strong performance so colleagues can rely upon you
• You focus on great results rather than on process
• You exhibit bias-to-action, and avoid analysis paralysis

Job Description:

Title- Clinical Supervisor

Reports to- Executive Director

Roles:

The Clinical Supervisor is responsible for delivery of patient care under the supervision of the patient’s physician and for the supervision of registered nurses, licensed practical nurses and medical office assistants working in the medical office setting.

Registered nurses, licensed practical nurses and medical office assistants will report in a matrix relationship to the Clinical Supervisor and the team members' assigned physician or mid-level provider.

The physician and the medical assistant have a close working relationship. The physician or mid-level will be responsible for supervision of clinical team members in the following ways:

• Providing the clinical direction of assigned Medical Assistant working under the provider’s license for injections, prescriptions, and protocols for patient care.
• Assessment and monitoring of assigned clinical team members clinical acumen, adherence to agreed protocols, agreed clinical workflow as directed by the provider and observed patient interactions.
• Jointly participate in staff evaluations / reviews for the assigned team members.

To be successful, the clinical supervisor:

· Exhibits expertise in OB/GYN and has the ability to guide the clinical staff through many changes in the delivery of health care and foster a team atmosphere.

· Can effectively manage an increasing volume of patients with providing quality patient care in a customer friendly environment.

· Will work closely with Physicians and other members of the health care team in the matrix organizational design.

· Will act as a leader for all patient care issues in the medical office setting.

Human Resource and Staff Development

· Prepares clinical schedules, manages vacation requests, time off requests and arranges appropriate coverage.

· Develops the clinical staff to achieve a high standard of practice including assessment, corrective actions and coaching as needed. This includes the management of competency testing for injections, vitals, labs, and others as developed.

· In concert with the Executive Director, develops and administers the annual evaluation system based on established standards of office clinical practice.

· Interviews with the Executive Director, other members of leadership and the applicant nurses and medical office assistants.

· Recommends to the Providers and the Executive Director, promotions and changes in staffing.

· Develops and teaches nursing telephone triage procedures and provider notification.

· Plans and implements clinical orientation and educational programs. Encourages staff to review literature and share information learned at conferences.

· Instructs and monitors medical office assistants in obtaining accurate vital statistics, medication list, personal and family history, problem list and other pertinent patient visit history and accurately charting during the interview process in a timely manner.

· Instructs and monitors staff to perform a variety of tests and assisting the providers in all procedures.

· Instructs and monitors clinical staff to give accurate injections and accurate record keeping.

· Ensures that clinical staff are properly trained to perform excellent patient care, education/teaching.

· Ensures that all clinical staff has the knowledge and capability to respond to a medical emergency in the office setting.

Clinical Practice Operation

· Delivers patient care and to act as a role model for clinical staff.

· Either directly or primarily through staff, evaluate and triage patients; provide emergency medical treatments, such as cardiopulmonary resuscitation (CPR), and first aid required to stabilize a patient's condition until a physician can be consulted or patient is transferred to a higher level of care.

· Either directly or primarily through staff, maintain accurate records documenting all physical findings, diagnoses, and treatments, including medications and changes in health status; prepare written reports, records, and summaries under the supervision of a provider

· Provide health related education and training to staff.

· Either directly or primarily through staff, ensures that patient flow is smooth and uninterrupted with an emphasis on assisting providers to move through their schedule in a timely manner.

· Ensures that examination rooms are stocked with proper supplies through the clinical team.

· Ensures that medications and injectables are properly stocked, stored and dispensed through the clinical team.

· Ensure that patients are treated in a friendly, caring and confidential manner with an emphasis on patient satisfaction. Maintains good public relations with patients and families.

· Either directly or primarily through staff, ensures that charting in the medical record is accurate and neat for their own encounters and for the patients in their care in Electronic Medical Record

· Either directly or primarily through staff, works with the business office to ensure that the medical record is in good order for that day’s visit for billing purposes.

· Either directly or primarily through staff, maintains an environment that meets infection control guidelines and environmental safety guidelines through the nursing team.

· Inventory management of clinical supplies, drugs and devices either directly or through staff. Includes ordering, price and quality assessment.

· Perform related duties as assigned.

Additional Responsibilities

· Develops policies and procedures and enforces and monitors compliance of the policies

· Maintaining and developing ongoing quality assurance as appropriate.

· Promotes communication among the clinical team through routinely scheduled meetings.

· Ensures that all medical equipment is in good working order.

· Either directly or primarily through staff, ensures that the autoclave testing is performed properly and timely, documenting testing results and dates.

· Either directly or primarily through staff, maintain and monitor required refrigerator logs

· Keeps the Providers and Executive Director informed regarding clinical staff issues, plans and progress.

· Ensures that clinical staff are informed and trained to participate in all aspects of managed care insurance programs.

Working Environment:

· Physical Demands

*Lifting Requirements 0-40 pounds

*Frequency of lifting 0-25% of the time

*Average percent of time during

regular shift devoted to; standing

walking, bending, reaching and

sitting 80%-90%

*Ability to grasp with both hands,

pinch with thumb and forefinger

turn with hand/arm and reach above

shoulder height.

*Ability to speak on the telephone

and write/type simultaneously

* Ability to stand on a step ladder and stock or retrieve above head and shoulders.

*Ability to operate telephone system, simple

lab equipment, computer system

· Visual, Hearing, Dexterity and Mental Demands

*Vision Adequate to perform the essential functions of the job such as reading medical equipment and computer terminal

*Hearing Adequate to perform the essential functions of the job such as answering the telephone

*Speaking Adequate to perform the essential functions of the job such as communicating via telephone and in person for the purpose of relaying necessary medical information

*Dexterity Adequate to perform the essential functions of the job as it relates to performing simple medical procedures and testing

*Mental Demands Adequate to perform the essential functions of the job such as pressure to maintain patient flow, dealing with patients and guests under stress or unhappy

Working Conditions

· Position requires work in normal office environment 100% of the time. Exposure to bio-hazardous materials and medical chemicals is possible and appropriate precautions needed.

Qualifications: Ob/Gyn office experience preferred with the ability to demonstrate proficiency and understanding of the complete functions of an Ob/Gyn office in a customer friendly fast paced team environment. Additionally, must be able to effectively use our practice management system / Electronic medical record. Must have high school diploma or equivalent, 4 years of advanced education/ bachelor’s degree preferred, but experience maybe substituted.

Detailed knowledge of: documentation process, clinical workflow for the physicians

Working knowledge of: human anatomy and current medical terminology; medical and diagnoses and practices, methods and medication protocols medical diagnosis and treatment of; universal precautions and infection control techniques and procedures; operation and use of standard medical equipment; electronic medical record protocols and ability to teach the same to staff.

Ability to: Interview patients to elicit information concerning illness and health and medical history, symptoms and/or complaints; provide patient education and counseling; prepare and maintain medical records, charts and reports; maintain patient confidentiality; develop and maintain effective working relationships with medical colleagues, preceptor and patients; deal effectively with personnel and staffing issues; delegate and follow-up on appropriate assignments to subordinate staff.

Job Type: Full time, hours are Mon-Fri 7:45a-5:00p (may vary based on practice need)

Salary: This position's pay range is $26.04/hr to start, and up to the top out of $36.46/hr based on experience and longevity with our company.

Job Type: Full-time

Pay: $26.04 - $36.46 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $26 - $36