Clinician Coverage Coordinator

Position Summary: The Clinician Coverage Coordinator supports the operations of Ob Hospitalist Group (OBHG) in providing hospitalist services by coordinating and overseeing administration of clinician schedules at assigned programs based on availability of part-time, full-time, and agency per diem and locum tenens providers, with minimal additional expense.  This position is also responsible for filling open shifts as needed to start or stabilize programs. This includes coordinating with OBStat for any internal locum tenens clinicians.

Position Responsibilities: Essential To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Clinician Onboarding 

• Collaborates with the Clinician Experience team on the onboarding activities related to orientation scheduling for all OBHG employed Clinicians as well as agency per diem and locum tenens workforce, including:
• Coordinates with OBHG, OBStat, any other locum tenens partners and hospital administration to schedule required orientation activities for all agency per diem and locum tenens providers and ensures activities are completed in a timely manner and before set deadlines.
• Communicates delays or problems in scheduling of all clinicians, part time and full time employed, per diem, agency per diem and locum tenens workforce to internal stakeholders as necessary to escalate for resolution.  Delays related to locum tenens will be communicated directly with locum subvendors for their locum workforce. 

Program Operational Support

• Works in collaboration with clinical services departments (Recruitment, Human Resources, Privileging) as well as Operational and Clinical Leadership to identify scheduling needs and source solutions
• Builds and manages clinician schedules for assigned programs, filling all open shifts and emergency openings as they arise:
• Understands hospital contractual requirements to identify available clinical resources for a site
• Within the scope of established limits, analyzes the situation and independently negotiates with clinicians to obtain commitments to fill shifts on an emergency basis while minimizing increased compensation. 
• Escalates excess clinician compensation requests to appropriate management for approval
• Develops strong relationships with clinicians communicating via the phone, text and email to understand their needs and gain commitments to fill needed shifts.
• Leverages relationships to persuade and influence clinicians to take on additional shifts
• Ensures confirmation letters are executed for all assigned shifts of agency clinicians
• Keeps all stakeholders apprised of schedule and performs scheduling system maintenance including data entry of new per diem and locum tenens clinicians, preferences of shift assignments, & shift edits
• Documents all scheduling assignments and shift changes in scheduling program; publishes schedules via scheduling program while maintaining a focus on long term goal of 90 days’ notice for clinicians

Essential Skills/Credentials/Experience/Education

• Two to three years of healthcare scheduling or related experience is required
• Proven success with all the following:
• Proficiency in scheduling and managing large, complex workloads
• Cultivating relationships and delivering a high level of customer service in a high paced environment
• Developing strong relationships via the phone, text and electronic methods
• Meeting stringent deadlines with accuracy
• Outstanding communication skills (verbal and written) with a focus on follow-up
• Demonstrates the ability to multi-task and prioritize, a sense of urgency, flexibility, and a positive approach to problem solving within a fast paced environment.
• Excellent interpersonal and negotiation skills with the ability to influence desired outcomes
• Ability to interact and communicate with individuals at all levels of organization
• Strong organizational skills with the ability to prioritize and manage multiple projects
• Team player, able to collaborate with and support others
• Strong interpersonal skills to handle sensitive situations and confidential information
• Self-motivation to achieve results
• Ability to show independent thinking, analysis and problem solving
• Capable of working in stressful situations and working well under pressure

Preferred Skills/Credentials/Experience/Education

• Associate's Degree in healthcare field or business administration preferred
• Good computer skills (word-processing, spreadsheet, database management)
• Ability to work with minimal supervision/direction

Mental and Physical Demands (per ADA guidelines)

•  Physical Demands: 
  • Sitting for long periods of time.
  • Position also requires walking, standing, stooping or kneeling.
  • Regularly required to use computer keyboard, mouse and telephone
  • Lift and carry objects such as books and files weighing up to 15 pounds.
  • Close vision work and ability to adjust focus.
• Travel Demands:
  • Occasional travel to corporate office(s) will be required for meetings or trainings. (10%)

Annual Compensation: $60,000 - $65,000 (Salary, Exempt)

What We Offer - The Good Stuff:

• A mission based company with an amazing company culture.
• Paid time off & holidays so you can spend time with the people you love.
• Medical, dental, and vision insurance for you and your loved ones.
• Health Savings Account (with employer contribution) or Flexible Spending Account options.
• Paid Parental Leave
• Employer Paid Basic Life and AD&D Insurance.
• Employer Paid Short- and Long-Term Disability.
• Optional Short Term Disability Buy-up plan.
• 401(k) Savings Plan, with ROTH option.
• Legal Plan.
• Identity Theft Services.
• Mental health support and resources.
• Employee Referral program – join our team, bring your friends, and get paid.

Salary : $60,000 - $65,000