Bowling Lane Attendant Spring 2025

The Bowling Lane Attendant will serve the campus community as part of the team that operates College Lanes in Hales Annex.

• Stellar Customer Service: Provide top notch service to a diverse mix of patrons, including students, staff, faculty and community members. Greet and engage guests in conversation so as to create a welcoming atmosphere. Solve non-routine customer complaints/challenges with minimal assistance. Make sound decisions focused on customer satisfaction, particularly when complete information is absent.

• Cash Handling/Cashiering: Process basic financial transactions for bowling and billiards purchases, associated supplies and event-related fees. Provide accurate logs of sales and business activity.

• Routine Maintenance: Maintain impeccable standards of cleanliness, including dusting and cleaning of surfaces, vacuuming, and conditioning lanes. Display unwavering accountability to ensure all mechanical malfunctions are repaired or addressed immediately.

• Event Management: Assist with booking birthday parties and group events. Set up facility to accommodate event requirements. Ensure safety and satisfaction of guests, including young children, diverse community members and student organizations. Accurately set and responsibly manage goals for each shift, including timeliness for multiple events and subsequent waitlists.

• Promotion/Sales: Enthusiastically and accurately provide guests with information, flyers and forms to increase participation in leagues, classes, special events and parties.

• Outreach/Communications: Leverage knowledge of the campus community to communicate events and promotions through social media and traditional (print) platforms.

Please possess the ability to respond promptly and tactfully to competing needs for your attention. Your punctuality and ability to work both independently and under supervision will be appreciated. Those with a cheery, outgoing and upbeat demeanor tend to succeed in this capacity. Resilience will be necessary to recover and learn from busy periods, unforeseen mechanical break-downs ad unsatisfied customers. Availability on either Friday or Saturday evening (closing shift) for the first 1-2 semesters of employment may be required.

A high degree of accuracy, attention to detail and the ability to tolerate ambiguity. Rising sophomores and juniors familiar with the sport of bowling (including score keeping and pin numbers) are preferred. Mechanical skills and customer service/cash-handling experience preferred.

$13.00 per hour