What are the responsibilities and job description for the Front Desk / Technician (Retail) position at Objectwin Technology Inc.?
Job Title : Front Desk / Technician (Retail)
Location : 6266 S. Congress Ave, Lantana Florida 33462 (Onsite)
Location : 3 Months contract
Pay rate : $18 / hr on W2.
JOB DESCRIPTION : General Summary :
The role is responsible for providing front desk and technician support to clients / patients at the store / clinic. The position supports the Doctor and Office Manager to ensure smooth patient flow and resolves any customer concerns during visits, aiming for high customer satisfaction.
Essential Functions :
Front Desk Responsibilities :
- Commit to delivering unsurpassed customer service by executing the following service process steps :
- Verify insurance properly before the doctor encounter and ensure it's scanned before the visit.
- Greet patients professionally, providing an exceptional customer service experience.
- Answer phones promptly and professionally.
- Transparently explain the process and exam pricing upon inquiry.
- Check in and pretest patients efficiently and accurately.
- Collect all necessary information from patients.
- Serve as a center of excellence and a role model for others.
- Handle tasks such as adjusting or fitting eyewear carefully and correctly.
- Collect copays and handle payments according to standard operating procedures.
- Dispense eyewear and contacts accurately and responsibly.
- Order contacts as needed.
Technician Duties :
Other Duties :
Job Specifications :
Preferred Skills :
Working Conditions :
The work environment is generally favorable with adequate lighting and temperature. There are no hazardous or unpleasant conditions caused by noise, dust, etc
Salary : $18
