Implementation Engineer

About Obligo

Obligo supports and builds trust between landlords and renters by developing financial technology that streamlines the entire landlord-tenant relationship lifecycle. Property owners and managers leverage Obligo to enhance operational efficiency, stay ahead of regulatory changes, and offer a more seamless experience for renters.

About the Position

Obligo is seeking a highly technical and experienced Implementation Engineer to drive the successful implementation of Obligo's products within our most complex and strategically significant partnerships. This role will focus on deep technical integrations with large property management software, ensuring seamless experience for both property managers and renters.

The Implementation Engineer will be part of the Business Development team, collaborating across multiple departments, including Product, R&D, Legal, Sales and Customer Success, to define, execute, and optimize technical implementations. This role requires a strong blend of software architecture expertise, API integration experience, project management skills, and excellent communication abilities to work with both technical and business stakeholders.

Responsibilities:

• Technical Expertise & Implementation: Become the company expert in our API, data structures, and integration methodologies, ensuring successful deployments in large-scale environments.
• Enterprise Integrations: Lead complex integrations with property management software (PMS) platforms, including API connections, data synchronization, and workflow automation.
• Client Onboarding & Solution Configuration: Own the end-to-end technical onboarding process, ensuring Obligo solutions are tailored to partner and customer needs through configuration, scripting, and system customization.
• Technical Advisory: Serve as a trusted technical consultant to enterprise customers, advising on best practices for integrating Obligo into their existing property management workflows and IT infrastructure.
• Collaboration with R&D & Product Teams: Work closely with Engineering and Product teams to enhance Obligo's API capabilities, resolve integration challenges, and contribute to product roadmap planning based on customer needs.
• Pre-Sales & Solution Architecture: Assist the Sales and Product teams in analyzing partner use cases, developing solution architectures, and estimating implementation timelines.
• Implementation Framework & Documentation: Establish a standardized framework for partner implementations and maintain a repository of best practices, technical documentation, and integration guides.
• Data & API Troubleshooting: Diagnose and resolve complex integration issues related to authentication, data transfer, error handling, and API rate limits.
• Stakeholder Communication: Interface effectively with both technical teams (Engineering, Product and Security) and business teams (operations, finance, compliance) to ensure smooth implementations.
• Client Facing Interaction: Work closely with our enterprise grade partners to be the main point of contact throughout the implementation cycle and ongoing maintenance of the integration.
• Regulatory & Compliance Alignment: Ensure that integrations comply with relevant real estate regulations and industry standards, particularly around data security and financial transactions.
• Technical Data Expertise Work with data reports and analytics to optimize implementation processes and support technical decision-making.
  
  

Requirements:

• 2 years of experience in an Implementation Engineering, Solution Engineering, or Integration Engineering role at a SaaS company with large-scale enterprise customers.
• 5 years of experience in related skills including Product Management, Programming, Analytics or Data.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to manage multiple projects and implementations simultaneously in a fast-paced environment, harnessing the corporation's seniors and executives both on the client side and internally.
• Experience with API integrations, particularly RESTful APIs, Webhooks, OAuth, and data exchange formats (JSON, XML, etc.).
• Advantage, experience in at least one programming or scripting language (Python, JavaScript, SQL or similar) for troubleshooting and minor automation tasks.
• Background in software related to accounting, billing, AP/AR, or collections is a significant advantage.
• Advantage, experience working with property management company or property management software (PMS) such as Yardi, MRI, Entrata, Appfolio, Buildium, or similar platforms.
• Strong problem-solving skills, with the ability to analyze complex technical challenges and develop scalable solutions.
• At ease working closely with enterprise grade clients/partners and having the expertise and ability to push through technical projects with large organizations.
• Willingness to travel occasionally within the US for onsite sessions with partners as needed.
• Must reside (or plan to reside) in the NYC metro area.
  
  

Benefits & Perks:

• Competitive base salary and performance-based bonus structure
• Health, Dental, and Vision plans (coverage starts on day one, with generous company contributions)
• 401k with company matching from day one
• Equity options – play a key role in Obligo's success
• Flexible remote work policy and home office expense reimbursement
• Generous PTO and holiday schedule
• Commuter benefits (pre-tax dollars for transit and parking)
• Professional development opportunities and training programs
• Quarterly team offsites and a vibrant team culture
  
  

Obligo is an equal opportunity employer and values diversity. We encourage candidates from all backgrounds to apply and join our mission to revolutionize the rental industry through innovative financial technology.

Salary Range: $110-140K bonus