LICENSED CUSTOMER SERVICE REPRESENTATIVE

O'Brien Insurance Services - Customer Service Representative

O’Brien Insurance Services (Allstate) is looking for quick-thinking and highly-motivated Customer Service Representative! We are a detailed oriented team and looking for positive personalities who are reliable, hardworking and team orientated! This position will deliver top-notch customer service to our clients with primary emphasis on solution-based conversations about our client’s insurance needs!

This position pays $20 per hour. 

All employees subject to eligibility requirements, we offer the following benefits:

• Paid holidays pursuant to the annual holiday calendar (typically five holidays)
• Vacation – based on hire date and paid based on position
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
• 401(k) plus company match

Job Functions and Responsibilities:

• Conduct professional telephone conversations to service existing accounts in a high call volume environment
• Problem-solve and use time effectively to multitask and prioritize work
• Work well with others in a team setting
• Gain customer trust and respect by establishing and maintaining effective relationships
• Record customer information within our customer service database
• Ability to exercise judgement, use discretion, and make appropriate decisions

Job Requirements:

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard (35 wpm) and processing skills
• Previous insurance background is a plus, but not required
• At time of hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Equipment/Machines/Tools Typically Used: phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, and rulers.

Physical Demands: Required long periods (80-90% of work day) of standing and walking (on showroom floor, on dealership lot including interior and exterior of building). Capable of walking extensively on concrete. Infrequent sitting, stooping, kneeling, and crouching. Lifting 20 lbs or less and carrying 10 lbs or less on a frequent basis. Frequent pushing and pulling, twisting and turning of trunk, reaching and handling of objects, occasional climbing, balancing and crawling.

Qualified candidates must have a valid driver's license, clean driving record, and the ability to pass a background check

O’Brien Insurance Services (Allstate) is an equal opportunity employer and a drug-free workplace

Qualifications

Salary : $20