What are the responsibilities and job description for the Direct Customer Service Assistant position at obsidian consulting inc?
We’re passionate about helping our clients—from innovative startups to Fortune 500 giants—expand their brand exposure across the Torrance area. By combining customized marketing strategies, community outreach, and personalized customer service, we connect with customers in meaningful ways to elevate our clients' brands.
Our mission is to help clients increase their market share through personalized, marketing strategies. We focus on the human connection that builds trust and loyalty, ensuring every customer interaction leaves a lasting impression. As a Direct Customer Service Assistant, you’ll play a vital role in creating these connections. This is a hands-on, customer-facing role where you’ll interact directly with potential and current customers to deliver exceptional service and foster genuine relationships.
What You’ll Do Daily :
- Engage with customers one-on-one to introduce them to our clients' products and services.
- Assist customers with product selection and enrollment in services tailored to their needs.
- Explain and promote client offerings, answering questions and addressing concerns to ensure customer satisfaction.
- Follow up with customers, building lasting relationships that strengthen brand loyalty.
- Maintain a professional, enthusiastic, and approachable demeanor as a brand representative.
- Collaborate with team members to share insights and refine customer service strategies.
Our Growth Philosophy :
We believe in organic growth, which means everyone starts at the ground level and grows through the ranks. Every leader in our company—managers, assistant managers, HR professionals, and trainers—has held entry-level positions and understands every aspect of the roles they now manage.
Why Join Us?
What You’ll Learn :
You’ll be cross-trained in the following areas :
If you’re ambitious, driven, and ready to take on new challenges, this is your chance to grow with us. Apply today to become part of a dynamic team that’s shaping the future of marketing and customer engagement!
