Systems Administrator II

Join Our Journey: Systems Administrator II

Department: Information Technology
Reports To: IT Manager
Salary Range: $88,000.00 - $120,000.00 Annually

Empowering Your Potential:

At the heart of our IT family, the Systems Administrator II is the beacon of innovation and support. You are the architect of seamless technology experiences, crafting robust solutions that empower our customers and their ventures. Your expertise breathes life into workstations, servers, and networks, ensuring every click connects to possibilities.

Leadership Through Service:

This pivotal role is not just about systems; it’s about setting the bar for excellence. You guide, mentor, and inspire, shaping the future of tech support with every interaction. Your leadership is the compass that steers our service to unparalleled heights.

Rewarding Your Growth:

We believe in celebrating your milestones and rewarding the brilliance you bring. Our wage philosophy is dynamic, just like you, reflecting your evolution, achievements, and the extraordinary value you add to our clients and us.

Your Impact:

• Design and implement cutting-edge solutions that redefine IT service standards.
• Champion the integrity and security of our server infrastructure, crafting a fortress of reliability.
• Navigate the complexities of network connectivity, ensuring a smooth digital voyage for our clients.
• Illuminate the path of progress with clear, comprehensive documentation and best practices.
• Harness the power of virtualization, cloud services, and storage management to unlock new horizons.
• Lead with foresight, anticipating needs and troubleshooting challenges with precision and grace.
• Drive our mission forward, collaborating with cross-functional teams to weave technology into the fabric of business success.

Your Journey with Us:

• A full-time adventure, approximately 40 hours per week, with a schedule that respects your life outside work.
• A comprehensive benefits package that cherishes your health and well-being.
• A culture that thrives on flexibility, offering a health insurance opt-out arrangement for your unique needs.
• Generous Paid Time Off (PTO) to recharge and celebrate life’s moments, big and small.
• A supportive 401k plan, because your future matters to us.
• Paid Sick Leave (PSL) that ensures you’re cared for when life takes an unexpected turn.

Your Skills and Spark:

• Professional IT Certifications (CompTIA, Microsoft MCP/MCSA/MCSE, Citrix CCEA/CCIA, SonicWall CSSA, Cisco CCNA, VMware VCP).
• Exceptional interpersonal prowess, with a knack for heartfelt communication and customer care.
• A diagnostic maestro, adept at unraveling the mysteries of technical issues.
• A multitasking wizard, agile in the face of change and innovation.
• A tech-savvy guardian, aligning resources with challenges in a dance of digital harmony.

Ready to Ignite Your Career?

Join us at Obsidian IT, where your passion for technology meets our commitment to excellence. Together, we’ll create a future that’s as bright as your potential.

Investing in You: Our Commitment to Growth and Recognition

At Obsidian IT, we see compensation as more than just a paycheck. It’s a reflection of our appreciation for the unique talents and relentless efforts of our team members. We’re committed to fostering an environment where growth and recognition go hand in hand.

Rewarding Excellence:

• Skill Advancement: We value continuous learning. Enhancing your expertise with new skills or certifications not only enriches your career but also elevates our collective success.
• Consistent Performance: Your hard work doesn’t go unnoticed. Consistent excellence is the fuel that drives our company forward, and we believe it should be met with tangible rewards.
• Efficiency Mastery: Meeting and exceeding efficiency goals showcases your dedication to our mission. We celebrate these achievements with recognition that mirrors your commitment.
• Adaptive Roles: As our business evolves, so may your role. Embracing new responsibilities is a sign of your versatility and our trust in your capabilities.
• Team Spirit: A positive presence in the workplace is invaluable. Fostering a collaborative environment through your attitude and actions is a gift that deserves acknowledgment.
• Irreplaceable Expertise: Unique talents fortify our team’s foundation. We aim to retain such indispensable skills by ensuring your efforts are met with commensurate rewards.
• Loyalty Honored: Your journey with us through thick and thin is a testament to your loyalty. We honor this steadfast commitment with more than just words.
• Best Practices Champion: Adherence to best practices ensures excellence in every deliverable. We recognize the consistency and reliability you bring to our team.

A Guide, Not a Ceiling:

Our wage range is a starting point, a guide that paves the way for growth. We consider a multitude of factors when offering pay increases because we believe in rewarding the whole person, not just the role.

Essential Duties and Responsibilities: Systems Administrator II

· Manage virtual and physical Windows servers

· Manage Active Directory, Microsoft Exchange, and server and workstation patching

· Implement and support client local backups, replication and restore from backup as needed

· Maintain the integrity of server infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance

· Technical implementation and support at the network level: WAN and LAN connectivity, routers, firewalls, and security

· Remote access solution implementation and support: VPN and Terminal Services

· Develop and maintain documentation about current environment setup, standard operating procedures, and best practices

· Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices

· Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers and workstations

· Practice server asset management, including maintenance of server component inventory and related documentation and technical specifications information

· Recommend, schedule, and perform software and hardware upgrades, patches, and reconfigurations

· Works with Service Manager to develop client and sales goals

· Develop required reports in response to business user and management needs

· Manage vendors and contractors to secure software products and services

· Manage the physical environment of the server racks including cable management, documentation, and labeling

· Have extensive knowledge of NAS and SAN storage management

· Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs

· Perform periodic performance reporting to support capacity planning

· Perform ongoing performance tuning, hardware upgrades, and resource optimization as required

· Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner

· Knowledge of virtualization technologies and concepts. Hyper-V and VMWare ESXi

· MS Office (0365) deployment, migration, operation, and maintenance

· Storage provisioning, management, and backup; ability to assess storage needs and provide solutions

· Ability to speak to customers in clear terms about new products, different options, and answer any questions regarding those products and options

· Works with clients to determine business requirements and whether products being considered are suitable for their IT needsthis seems like it’s covered in the item above Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

· Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives

· Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers

· Manage technical teams to maintain clients at the highest level and execute projects with accuracy and efficiency

· Lead a team of technicians in providing top-level service to clients as assigned

· Other duties as assigned

Additional Duties and Responsibilities: Systems Administrator II

· Maintain a high level of customer service, perception, and satisfaction

· Ability to work within a team and communicate effectively

· Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

· Document internal processes and procedures related to duties and responsibilities

· Document client network, hardware, and credential changes in CRM

· Responsible for entering time and expenses in CRM as it occurs

· Work through a daily schedule in CRM that has been established through the dispatch process

· Understand and follow processes pertaining to CRM

· Enter all work as service tickets into CRM

· Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

· Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

· Diagnosis skills of technical issues

· Ability to multi-task and adapt to changes quickly

· Technical awareness: ability to match resources to technical issues appropriately

· Service awareness of all organization’s key IT services for which support is being provided

· Understanding of support tools, techniques, and how technology is used to provide IT services

· Typing skills to ensure quick and accurate entry of service request details

· Self-motivated with the ability to work in a fast-paced environment

Work Schedule

This is a full-time position requiring approximately, e.g., 40 hours per week. You will be working five days per week, eight hours per day. These shifts can be 8 am-5 pm, from Monday to Friday.

Employee Benefits

As a regular employee of the Company, you will be eligible to participate in a number of Company-sponsored benefits.

The Company offers a comprehensive employee benefits program, including:

Health Insurance

Obsidian I.T. will pay up to $500 towards all full-time employees premiums when they enroll in the Companies offered group health insurance policy. Employees may add significant others, who fall into the insurance’s classification of a domestic partner, however, the employee is responsible for the full premium of their partner as well as any dependents.

Medical Benefits are subject to change each renewal, per changes from the benefits provider.

Medical Insurance: Blue Shield

Health Insurance Opt-Out Arrangement

Obsidian I.T. offers up to $500/mo. towards employees health insurance premium or if they opt-out employee would receive a $450/mo. opt-out payment.

Dental, Vision, and Life Insurance

100% Employee premiums paid by Obsidian

Paid Time Off (PTO) policy

You will be eligible for 10 days of paid vacation leave per year. Paid time off is additional to sick days, holidays, and days that the company does not operate.

Obsidian IT provides PTO benefits for regular part-time and full-time employees. This PTO bank of time can be used for all personal time off. Accrual begins with the date of hire, and employees can use accrued PTO benefits after 90 continuous days of employment. In accordance with our policy, we will match your existing PTO of two-weeks. After your first, year of employment, your will move up to our three-weeks accrued PTO.

Holidays

Obsidian will be closed on the following holidays:

1. Birthday

2. New Year’s Day

3. President’s Day

4. Memorial Day

5. Independence Day

6. Labor Day

7. Thanksgiving Day

8. Thanksgiving Day After

9. Christmas Day if not closest workday to Christmas day will be observed.

10. Christmas Additional Day (if Christmas lands on Tuesday or Thursday, we will also be closed on Monday or Friday respectively.)

401k Retirement up to 4% matching contribution

A 401k Plan has been established for full-time employees. Participants may elect to have a certain percentage deducted from each paycheck. Please check with your HR department to find out the calendar year maximums.

In addition, the Company will match up to 4% per paycheck up to the maximum determined by our 401k plan and may change on a yearly basis.

Paid Sick Leave (PSL)

• All full-time employees, permanent part-time employees, and temporary employees receive.
• Will accrue 1 hour of sick time for every 30 hours worked.
• Can use up to 40 hours per year.
• Accrual limit is 80 hours.
• Carry over is capped at 40 hours.
• New Hires: 24 hours available by 120th day of employment and 40 hours by their 200th day of employment.
• Employees past their 120th day of employment will receive an additional 16 hours Jan 1st.
• Employees under 120 days will accrue at the new rate.Any employee calling in sick more than three days in a row will need to provide a doctor’s note.

Job Type: Full-time

Pay: $88,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Profit sharing
• Signing bonus

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime

Location:

• Redding, CA 96001 (Required)

Ability to Commute:

• Redding, CA 96001 (Required)

Ability to Relocate:

• Redding, CA 96001: Relocate before starting work (Required)

Work Location: In person

Salary : $88,000 - $120,000