What are the responsibilities and job description for the Patient Information Specialist position at Obstetrics & Gynecology Specialists P.C.?
The Group OBGYN is hiring for a Full-Time or PRN (as needed) Patient Information Specialist position:
Title: Patient Information Specialist
Department: Front Office
Reports To: Front Office Manager
FLSA Status: Non-Exempt
Summary: This individual will greet, instruct, direct and schedule patients and visitors; as well as maintain records and accounts. Speaks directly via phone with patients to coordinate appointments and send to appropriate nurse triage. Inputs data from patient encounter form into the computer. Serves as a liaison between patient and medical support staff.
Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.
- Welcome patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Record and collects patient charges and controls credit extended to patients
- Help patients in distress by responding to emergencies according to policies and procedures
- Protect patients' rights by maintaining confidentiality of personal and financial information.
- Enhance professional growth and development through staff meetings, education programs, conferences, etc.; attends meetings and participates as required.
- Contribute to team effort by fulfilling other duties as needed.
- Work toward continuous quality improvement
- Uphold, support, and promote all company policies and procedures
Qualifications: To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.
Education/Experience:
- High school diploma or general education degree (GED)
- One year related experience and/or training preferred
- Proficient in use of computer
- Knowledge of medical terminology desirable.
