What are the responsibilities and job description for the Revive MedSpa Client Coordinator position at Obstetrics & Gynecology Specialists P.C.?
REVIVE MEDICAL SPA CLIENT COORDINATOR
FULL-TIME
Location: Davenport, IA
Why Join Us?
Comprehensive Benefits Package including health, dental, and 401(k)
Paid Time Off (PTO) plan and paid Holidays
Monday–Friday Schedule – No nights or weekends!
Hours of Operation:
Monday: 8am–5pm
Tuesday: 9am–6pm
Wednesday: 8am–5pm
Thursday: 9am–6pm
Friday: 8am–5pm
Saturday: CLOSED
Sunday: CLOSED
Pay Range: $16.00-$20.00 per hour based on experience
Title: Client Coordinator
Department: Revive at The Group Medical Spa
Reports To: Medical Spa Administrator
FLSA Status: Non-Exempt
Job Overview: The Client Coordinator will be responsible for creating a positive client experience by providing a superior level of customer service to Revive Medical Spa clients, prospective clients & guests. This individual is also responsible for scheduling, product inventory, and maintaining a smooth flow of spa operations.
Essential Duties: Essential job duties for this position include but are not limited to the following items. Other duties must be performed as assigned or required.
Greet all clients, prospective clients, and guests promptly delivering friendly and attentive service.
Handle all front desk related activities including but not limited to:
Answer phones in a friendly manner and assist caller with a variety of questions
Check clients in and out of the system, maintaining accurate invoices
Schedule and confirm appointments
Proactively iengaging the client in using technology and literature to enhance the client’s experience.
Display prompt, courteous, knowledgeable and professional customer service.
Take initiative to present products and services in a professional and proficient manner through product and treatment knowledge.
Understand the services of Revive – the advantages and benefits.
Remain current and knowledgeable on AestheticsPro software and other portals that Revive uses to assist in client experience.
Personally work with clients to deliver and develop customer loyalty.
Participate in execution of various med spa events.
Use tools and processes to support and educate clients to elevate client experience.
Establish and maintain high spa standards: neat, clean, and organized reception area, product cases, stock areas, and non-sell areas.
Establish and maintain high merchandising standards for shop fixtures as well as displays and testers.
Adhere to stockroom standards, shortage control, and compliance procedures.
Participate in physical inventory of stock as requested, fill in stock as necessary.
Responsible for timely fulfillment of daily communication inquiries via e-mail, client portal, and phone.
Perform these functions in an efficient manner, as directed by the Med Spa Administrator.
Regular, dependable attendance and punctuality.
Take prospective clients on tours upon request.
Provide accurate, appropriate and immediate responses to all requests by clients, escalate issues and concerns to management as needed.
Attend required meetings and training programs.
Maintain client confidentiality.
Maintain a positive attitude and work toward continuous quality improvement.
Stay current with changing technology, including software and industry specific programs.
Uphold, support, and promote all company policies and procedures.
Participate in collaboration with other team members to promote continuity of care.
Participate in Social Media marketing as directed by Med Spa Administrator.
Requirements
Qualifications:
High school diploma or general education degree (GED)
One year related experience and/or training preferred
Proficient in use of computer
Previous experience is preferred, but not required in the cosmetics, beauty or medical industry.
Communication Skills:
Excellent written and verbal communication skills.
Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Self-starter, able to work independently and as part of a team and must have good time management skills.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving a few concrete variables in standardized situations.
Certificates, Licenses, Registrations:
Driver’s license and acceptable driving record
CPR Certification preferred
Other Skills:
Superior organization and time management skills.
Must be able to multi-task in a fast-paced environment.
Must be able to build relationships.
Must possess a thirst for knowledge.
Ability to collaborate and function as a member of a team.
Must possess a strong sense of urgency.
Should be comfortable with the use of computers and computer programs, specifically Microsoft Word and Microsoft Excel.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing – Approximately less than 1/3 of on-the-job time.
Walking – Approximately less than 1/3 of on-the-job time.
Sitting – Approximately greater than 2/3 of on-the-job time.
Use of hands to finger, handle or feel – Approximately greater than 2/3 of on-the-job time.
Reaching with hands and arms – Approximately less than 1/3 of on-the-job time.
Climbing or balancing – Approximately less than 1/3 of on-the-job time.
Stooping, kneeling, crouching or crawling – Approximately less than 1/3 of on-the-job time.
Talking or hearing – Approximately greater than 2/3 of on-the-job time.
Tasting or smelling – Approximately less than 1/3 of on-the-job time.
Travel- Approximately less than 1/3 of on-the-job time.
Weight lifted/Force exerted – An average of approximately 30 pounds, less than 1/3of on-the-job time, non-continuously.
Vision – must have clear vision near and far, with or without corrective measures
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
Environmental – There is little to no exposure to hazardous environmental conditions.
Noise – Moderate to Loud (i.e. typical medical practice noise – patients, computers, printers, phones, fax machines, etc.)
FULL-TIME
Location: Davenport, IA
Why Join Us?
Comprehensive Benefits Package including health, dental, and 401(k)
Paid Time Off (PTO) plan and paid Holidays
Monday–Friday Schedule – No nights or weekends!
Hours of Operation:
Monday: 8am–5pm
Tuesday: 9am–6pm
Wednesday: 8am–5pm
Thursday: 9am–6pm
Friday: 8am–5pm
Saturday: CLOSED
Sunday: CLOSED
Pay Range: $16.00-$20.00 per hour based on experience
Title: Client Coordinator
Department: Revive at The Group Medical Spa
Reports To: Medical Spa Administrator
FLSA Status: Non-Exempt
Job Overview: The Client Coordinator will be responsible for creating a positive client experience by providing a superior level of customer service to Revive Medical Spa clients, prospective clients & guests. This individual is also responsible for scheduling, product inventory, and maintaining a smooth flow of spa operations.
Essential Duties: Essential job duties for this position include but are not limited to the following items. Other duties must be performed as assigned or required.
Greet all clients, prospective clients, and guests promptly delivering friendly and attentive service.
Handle all front desk related activities including but not limited to:
Answer phones in a friendly manner and assist caller with a variety of questions
Check clients in and out of the system, maintaining accurate invoices
Schedule and confirm appointments
Proactively iengaging the client in using technology and literature to enhance the client’s experience.
Display prompt, courteous, knowledgeable and professional customer service.
Take initiative to present products and services in a professional and proficient manner through product and treatment knowledge.
Understand the services of Revive – the advantages and benefits.
Remain current and knowledgeable on AestheticsPro software and other portals that Revive uses to assist in client experience.
Personally work with clients to deliver and develop customer loyalty.
Participate in execution of various med spa events.
Use tools and processes to support and educate clients to elevate client experience.
Establish and maintain high spa standards: neat, clean, and organized reception area, product cases, stock areas, and non-sell areas.
Establish and maintain high merchandising standards for shop fixtures as well as displays and testers.
Adhere to stockroom standards, shortage control, and compliance procedures.
Participate in physical inventory of stock as requested, fill in stock as necessary.
Responsible for timely fulfillment of daily communication inquiries via e-mail, client portal, and phone.
Perform these functions in an efficient manner, as directed by the Med Spa Administrator.
Regular, dependable attendance and punctuality.
Take prospective clients on tours upon request.
Provide accurate, appropriate and immediate responses to all requests by clients, escalate issues and concerns to management as needed.
Attend required meetings and training programs.
Maintain client confidentiality.
Maintain a positive attitude and work toward continuous quality improvement.
Stay current with changing technology, including software and industry specific programs.
Uphold, support, and promote all company policies and procedures.
Participate in collaboration with other team members to promote continuity of care.
Participate in Social Media marketing as directed by Med Spa Administrator.
Requirements
Qualifications:
High school diploma or general education degree (GED)
One year related experience and/or training preferred
Proficient in use of computer
Previous experience is preferred, but not required in the cosmetics, beauty or medical industry.
Communication Skills:
Excellent written and verbal communication skills.
Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Self-starter, able to work independently and as part of a team and must have good time management skills.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving a few concrete variables in standardized situations.
Certificates, Licenses, Registrations:
Driver’s license and acceptable driving record
CPR Certification preferred
Other Skills:
Superior organization and time management skills.
Must be able to multi-task in a fast-paced environment.
Must be able to build relationships.
Must possess a thirst for knowledge.
Ability to collaborate and function as a member of a team.
Must possess a strong sense of urgency.
Should be comfortable with the use of computers and computer programs, specifically Microsoft Word and Microsoft Excel.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing – Approximately less than 1/3 of on-the-job time.
Walking – Approximately less than 1/3 of on-the-job time.
Sitting – Approximately greater than 2/3 of on-the-job time.
Use of hands to finger, handle or feel – Approximately greater than 2/3 of on-the-job time.
Reaching with hands and arms – Approximately less than 1/3 of on-the-job time.
Climbing or balancing – Approximately less than 1/3 of on-the-job time.
Stooping, kneeling, crouching or crawling – Approximately less than 1/3 of on-the-job time.
Talking or hearing – Approximately greater than 2/3 of on-the-job time.
Tasting or smelling – Approximately less than 1/3 of on-the-job time.
Travel- Approximately less than 1/3 of on-the-job time.
Weight lifted/Force exerted – An average of approximately 30 pounds, less than 1/3of on-the-job time, non-continuously.
Vision – must have clear vision near and far, with or without corrective measures
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
Environmental – There is little to no exposure to hazardous environmental conditions.
Noise – Moderate to Loud (i.e. typical medical practice noise – patients, computers, printers, phones, fax machines, etc.)
Salary : $16 - $20
