What are the responsibilities and job description for the Client Account Manager position at OBT?
Client Account Manager (Sydney)
OBT are an information technology pioneer in the Cloud, Cyber-Security and Consulting Services arena represented in Australia, with regular engagements in Singapore, Europe and the USA. We are small in size, but we bat way above average! Our edge is all things cloud, remote working and cyber-security, and are very proudly a two-time winner of the Microsoft Hosting Partner of the Year Award, as well as a multi-year CRN Customer Impact award winner. We are a team who work hard, play-hard and deliver excellence to our customers.
The role
We are looking for a Client Account Manager who is a motivated self-starter who is keen to embody and exemplify our OBT vision and culture. You'll bring personality to the role as well as the skills and abilities to drive revenue and deliver results. You are a high-energy team player with impeccable communication skills who takes initiative and can work independently while managing multiple accounts in a growing global organisation.
You are a problem-solver, you'll thrive in a multi-demanding environment and your customer centric approach will lead you to always strive to satisfy the specific needs of your clients. With your exceptional people skills and communication ability, you will be able to manage existing client accounts while up-selling at all opportunities and increasing revenue through pro-active sales and procurement activities.
You will respond to customer requests, recommend services and solutions to grow revenue and ensure our customers are satisfied. You will also focus on ‘new customer accounts’ which will come from existing customer referrals and OBT’s own marketing initiatives.
In order to succeed in this role, you will have:
- Sales/Marketing mid-level qualifications or applicable experience;
- Strong product knowledge about IaaS, SaaS, DaaS & UCaaS services;
- Project management experience and ability to work in a fast paced environment and manage multiple projects simultaneously;
- Creative flair with an ability to communicate and motivate via written and visual media
- Ability to take initiative and interact with all levels of management;
- Exceptional relationship building/relationship management skills to establish rapport, trust and confidence with clients, suppliers, management and peers;
- Adaptability and be detail oriented;
- Willingness to work flexible hours in order to accommodate different time zones as required;
- Lateral thinking, lots of initiative and a willingness to be stretched and challenged along the way.
We would love it if you also had:
- Demonstrated success performing in an SI firm and/or Managed IT Service Providers
- Previous experience and knowledge of the IT industry is desirable;
This is no ordinary work-environment. You will have loads of opportunities for growth and an exciting team to work with, however it is fast-paced and can be a demanding role at times, especially during peak times and accommodating multiple time zones.
If you believe you will add value to our passionate and diverse team and have a strong desire to achieve in an industry at the forefront of innovation, this multifaceted role is for you!
Apply below. No recruiters please – we’ve got this one sorted.
