What are the responsibilities and job description for the Customer Support Representative position at Obviouslee Marketing?
We are looking for a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing outstanding service to customers by addressing inquiries, resolving complaints, and ensuring customer satisfaction. The ideal candidate is friendly, detail-oriented, and capable of handling customer interactions professionally and efficiently.
DUTIES / RESPONSIBILTIES :
Answer customer inquiries via phone, email, chat, or social media in a timely and professional manner
Resolve customer issues, complaints, or concerns by offering appropriate solutions and alternatives within the given timeframe.
Process customer orders, returns, and exchanges accurately.
Stay up to date with product knowledge and company policies to provide accurate information.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Escalate complex issues to the appropriate team members as needed.
SKILLS & COMPETENCIES
Strong interpersonal skills and a customer-first mindset.
Teamwork and collaboration skills.
Ability to adapt to new tools, processes, and changes in a dynamic environment.
Empathy and active listening skills.
Full-time position with potential for evening and weekend shifts.
Occasional overtime may be necessary during peak periods.
May require working from home or in-office, depending on company policies.
