What are the responsibilities and job description for the Senior Computer User Support Specialist - Jacksonville position at OBXtek Inc.?
Responsibilities
OBXtek is currently staffing for a Senior Computer User Support Specialist to work in the Jacksonville, Florida district office of the U.S. Army Corps of Engineers.
The tasks for this position are to include, but not be limited, to the following:
- Deliver 24/7/365 IT technical support to approved seat service USACE end-users
- Experience providing Tier 2 IT support
- Experience supporting Windows 7, Windows 10, and MS Office 2013 Microsoft Office 365
- Experience using Service Now (preferred) or Remedy ticketing system
- Strong analytical and follow through skills
- Strong verbal and written communications skills
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
- Ability to work well independently on defined tasks
- Ability to work well as part of a team
- Experience providing IT technical support to approved end users to ensure proper configuration, installation, and maintenance of laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices
- Experience identifying, logging and tracking user issues, software conflicts and hardware device conflicts through IT incident ticketing system; providing resolution and/or escalating to next Tier for assistance
- Updating and maintaining a knowledge base for investigating, diagnosing, and resolving incidents as applicable
Desired Skills:
- Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
- Prior USACE/ACE-IT experience
- Experience working in a DoD environment
- Experience supporting Office 365
*There may be occasional travel. Valid Driver’s License required*
Qualifications
CLEARANCE REQUIREMENTS:
- Must have an active SECRET CLEARANCE (No sponsorship)
EDUCATION RQUIREMENTS:
- High School Diploma or equivalent
- 4 years of relevant Help Desk Technician Tier 2 work experience
CERTIFICATION REQUIREMENTS:
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A CE, Network CE, SSCP, CCNA-Security certifications) (IAT Level II Preferred)
Security Clearance
SecretCompany Information
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a growing leader in the government contracting field. Our mission is Our People…Our Reputation. Our people are trained professionals who enhance our customers’ knowledge and innovation using technology, collaboration, and education.
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement program and much more.
OBXtek pairs lessons learned across disciplines with best practices and industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.
