What are the responsibilities and job description for the Senior Vice President, Venue Operations position at OC Sports and Entertainment?

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Mission : To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision : We will be the social and entertainment center of Orange County - a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Job Title :

Senior Vice President, Venue Operations

Pay Details :

The annual base salary range for this position in California is $300,000 to $400,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate's geographic location, job-related knowledge, skills, experience, education / training, internal value, peer equity, external market demands, and organizational considerations.

The Senior Vice President of Venue Operations leads a diverse team of functional leaders who support producing outstanding and memorable events across the OCVIBE ecosystem of venues and performance spaces. These venues include the Honda Center arena, OCVIBE's new state-of-the-art concert hall (opening in 2026), and the Grove Theater. This role's leadership will ensure exceptional guest experience, operational efficiency, and financial performance across all locations. This role requires a dynamic leader with extensive experience in venue management, a deep understanding of the live entertainment industry, and a passion for delivering unforgettable events. This leader fosters a culture of outstanding guest service, team member engagement, and operational excellence, reflecting our company's core values and corporate vision.

Responsibilities

Strategic Leadership : Develop and implement the overall operational strategy for all performance venues, aligning with corporate goals and market requirements
Operational Excellence : Oversee day-to-day operations, ensuring compliance with safety standards, local regulations, and company policies, and enhance operational processes to drive efficiency and guest satisfaction (GSAT) as well as Employee Satisfaction (ESAT)
Financial Management : Manage budget planning and financial performance for all venues, including forecasting, cost control, and revenue generation strategies
Team Development : Lead and mentor a high-performing team of venue managers and staff, fostering a culture of excellence, collaboration, and accountability
Guest Experience : Champion a customer-first approach, ensuring a seamless and enjoyable experience for all patrons through innovative service strategies and feedback mechanisms
Collaboration : Work closely with marketing, booking, and production teams to optimize event scheduling, promotional strategies, and logistical operations
Stakeholder Engagement : Build and maintain strong relationships with local government agencies, community organizations, and other stakeholders to enhance venue presence and community engagement
Innovation and Trends : Stay abreast of industry trends, emerging technologies, and best practices in venue operations to continually enhance our offerings and operational strategies

New Venue Operations

Work with the Chief Venue Management Officer to establish the leadership structure required to expand arena operations into our two new venues (Grove Theater and OCVIBE Concert Hall)

Lead the recruitment and selection of leaders, reporting to them, who will oversee and manage these two new venues

Oversee the strategic and tactical planning for the opening of these two new venues and then supervise their operations on a day-to-day basis

Define the standard operating procedures and brand standards according to which these venues will be operated

Define, document, train, implement, and optimize a system of standard operating procedures and brand standards to bring consistency, uniformity, and scalability to all core operational functions

Ensure that best practices are deployed consistently across all venues

Document business plans for each venue

Update these plans annually and report monthly on results about forecast and budget

Guest Service

Define, implement, and optimize a comprehensive guest service program, the goal of which will be to bring consistency and quality of service to all OCVIBE venues across the district

Collaborate with internal consumer insights leaders to understand and leverage voice-of-the-customer (VOC) data and feedback

Use this data to drive ongoing improvement in guest satisfaction levels

Develop processes to share VOC data and feedback with managers and line-level team members when appropriate

Employee Engagement

Develop strategies to drive employee engagement in support of the company's goal of being the top-rated employer in Orange County

Ensure that team members at all levels of the organization know that their voices are heard, understood, and valued

While a significant amount of the work required to host an arena event takes place "behind the scenes" and out of sight of guests and most team members (i.e., load-in work, change-over work converting hockey to concerts and vice-versa), production support, janitorial and housekeeping are all examples of this "unsung hero" work), take steps to ensure that this kind of work receives the same level of attention, engagement, appreciation, and support, as the balance of more visible "guest facing" functions do

Capital Planning

Define and document forecasts for annual capital requirements for all venues, inclusive of both planned maintenance, capital improvements, and strategic enhancements

Event Production, Planning and Coordination

Work closely with Booking and Programming teams to understand the unique needs of each event

Supervise Event Managers in their coordination and execution of contracts and riders

Ensure that the needs of artists, promoters, and managers are properly attended to

Collaborate extensively with Special Events to find ways to leverage our venues in creative and unique ways to boost activation of OCVIBE and grow revenues

Food and Retail Operations

While Food and Retail Operations are not overseen directly by this position, the Senior Vice President of Venue Operations must collaborate closely with leaders within these departments

Keep all parties abreast of ongoing changes within the business to share ideas and perspectives, solve challenges collaboratively, and find ways to grow and optimize these businesses within the context of venue operations

Skills

Bachelor's degree in Business Administration, Hospitality Management, or a related field; MBA preferred

10 years of experience in venue management, operations, or a related field, with at least 5 years in a senior leadership role

Proven track record of successfully managing large-scale venue operations, including budget management and team leadership

Deep knowledge of the live entertainment industry, including event logistics, ticketing, and customer engagement strategies

Exceptional leadership, communication, and interpersonal skills, and able to inspire and motivate diverse teams

Strong analytical skills with a data-driven approach to decision-making and problem-solving

Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and adapting to changing circumstances

Knowledge, Skills and Experience

Education - Bachelor's Degree

Experience Required - 10 Years

This position is on-site.

JM2025

Company :

OC Sports & Entertainment, LLC

Our Commitment :

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of ocV!BE!

Salary : $300,000 - $400,000

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