About Us :
Ocado Technology is putting the world's grocery retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.
About the role :
This role forms part of the team that underpins Ocado Technology's technical focus, driving technical excellence and being a key contributor to your team and department's delivery. In this role, you will be a go-to person in your team, with deep expertise, strong problem solving and knowledge sharing. You'll be working with others to find great solutions and taking an active role in technical decision making across your team and department.
Key Responsibilities
Leading & Influencing :
- Contribute significantly to setting technical direction
- Develop other engineers around you into more capable and experienced people
- Provide mentorship and coaching for others across your department on technical craft
- Apply good strategic judgement in supporting architectural decision making
- Responsible for your personal delivery towards team goals
- Collaborate with the Product Team to understand the customer needs well and find ways to meet them within the given technical constraints
- Go-to person for your specialism or domain, within your department
- Manage upwards effectively, ensuring Team Leader / Product Manager or Engineering Manager are informed of progress, celebrate team successes and make key risks visible
- Actively build good relationships and trust between the team and other stakeholders, embedding a 'one Ocado' approach
- Actively supports recruitment through technical interviewing or other activities (e.g. external PR & events)
- Actively promoting new ideas in the infrastructure and automation space.
- Technical mentoring of more Junior Engineers
Design for Future
Make consistently good decisions on design, taking into account the business, technical and economic contextGuide design activities and communicate outcomes effectivelyApply breadth or depth of experience to prepare your department for future endeavours.Look for multiple ways to solve problems and communicate effectively the benefits and drawbacks of eachDemonstrate a sound understanding of the technology that your team are working on & are able to act as a proxy for other stakeholders, where technical expertise is neededCreating tools and processes that help to reduce repetitive tasksUnderstanding and assessing when automation and programmatic techniques should be utilised to solve a problemWhere appropriate, embracing low-code approaches to solving business challenges and needsDeliver for Today
Actively contribute to the delivery of value with appropriate timeliness and quality.Participate in the full delivery lifecycle , from technical discovery to value validation, mentoring others at each stageActively look for incremental ways to enhance valueHelp build clarity in the area about the technical strategy and support its implementationHelp the team resolve difficult engineering problems through effective collaboration and guidanceMeasurably reduces waste in the ways of working within your departmentIdentify which data is important to measure about your Product implementation. Extract, gather and present this data effectively to support future design, delivery and operationAble to deliver positive change, that solves today's problems in a maintainable and scalable manner
Execute with Quality
Pursue technical excellence with the economic constraints taken into account, with appropriate quality and security in mindEnsure that your department's practices are informed by industry best practice .Identify and mitigate risks to delivery, including consistent application of high quality testingChampion security awareness across your department. Implement or direct security related work at the team level as appropriateMake sure your Product's implementation can be diagnostically analysed, where practical, building in observability , in order to resolve faults and be maintainableEmbracing and extending IaC capabilities.Documenting designs, changes and infrastructureSupport
Deliver solutions to ongoing support queriesProvide 1st and 2nd line Product support with a high level of autonomy in critical situationsReduce manual support through process and / or Product improvementParticipate in out of hours support rotaResolving automation / pipeline errorsBeing a point of escalation for junior members of the team and wider department.Supporting the wider team and business during incidents and outagesThis role may be required to perform tasks as required by management deemed as a reasonable request. This role description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties.
About You : Key Experience :
Administration and automation experience with (essential) :Windows Server
VMware vCenterActive DirectoryMicrosoft AzureAzure DevOpsEntraIDMicrosoft Intune experienceZero Trust TechnologyGoogle WorkspaceStrong scripting experience with Python and PowerShell (essential).Experience of being part of a busy Operational IT TeamScripting against REST APIs (essential)TerraformStrong understanding of : DNS, DHCP, PKI and TCP / IP networksDesirable experience (but not key) : Linux (intermediate), MSSQL (basic), Citrix.What we offer you :
Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and;Hybrid working patterns meaning part of the working week can be spent working remotely (typically 3 days per week). However, your working pattern will depend upon your role / team).Wellbeing support through Apps such as Unmind and an Employee Assistance Programme.25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase).Pension scheme (various options available including employer contribution matching up to 7%).Private Medical Insurance.22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) .Train Ticket loan (interest-free).Cycle to Work Scheme.Free shuttle bus to and from Hatfield Train Station to the Hatfield offices.Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices.Opportunity to participate in Sharesave and Buy as You Earn share schemes.15% discount on Ocado.com and free delivery for all employees.Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary).
