What are the responsibilities and job description for the Reception and Hospitality Team Member position at Ocado Group?
Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.
About Us
Our teams are putting the world's retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.
About the role
Monday - Friday 7AM - 4PM)
This is a great opportunity for someone who has Customer Service or Front of House experience to become part of Ocado Group and be offered the opportunity to work with a wide variety of stakeholders across different departments as well as incoming visitors.
As the Receptionist, you will ensure the smooth running of Ocado's Head Office and development centres receptions, meeting room suite, training rooms and all associated services on a rotating basis with other team members. You will also oversee the booking and delivery of all hospitality services ensuring a superior employee experience at all times.
Responsibilities
Reception duties
- Greeting employees, clients and visitors advising on the needs and queries they may raise to the reception, ensuring that all interactions are completed to a high level of polite communication
- Answering phone and directing call to the correct team
- Controlling and maintain the security gates ensuring the safety and security of Ocado employees within the buildings
- Creating security passes for all permanent Ocado employees and issuing daily contractor passes when needed to complete work within the buildings, ensuring this is signed off by the Ocado employee they are with.
- Taking full ownership of the reception and all associated areas and work with the Front of House and Security Manager to regularly review existing standards and procedures
- Communicating to the Internal Comms, and working with them when needed, regarding daily updates, new catering promotions and instant changes that needs communicating to the rest of Ocado employees ensuring that the plasma screens in reception plus literature stands are up to date.
- Booking, maintain and auditing room bookings through the room booking system meeting employees requests where possible. Also to report and act on nonattendance of bookings causing room issues for other users.
- Completing daily meeting room checks of all rooms in the meeting and training suite rooms, ensuring that the correct stationary is present, that rooms are maintain to a high standard of tidiness and cleanliness
- Liaising with the Service Assistants daily regarding room sets ups needed, ensuring the correct layout is completed per meeting request in training rooms across all sites
- Working with the Audio Visual (AV) team on meeting room technology issues to ensure they are fixed quickly and effectively to not hinder any meetings
- Booking AV support for large meetings / events when requested
- Ensuring that all raid and / or dawn raid procedures are fulfilled and ensuring that all expected actions are fulfilled immediately and as directed by the company Legal and HR departments
- Manage any on the day booking requests from the desk and process any adhoc requests within the time limits stated in the SLA
- Liaising with HR on the weekly new starter inductions and assist with necessary requirements
- To ensure that, when necessary, refreshments are made available to clients not just on arrival but throughout their time at Reception and presented within a timely manner
Hospitality Duties
About you
What we offer you
Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.
