What are the responsibilities and job description for the Head of Merchandising position at Ocado Retail?
Team : E – CommerceRef. : VN768Type : PermanentLocation : HatfieldHead of Merchandising Contract type : PermanentLocation : Hatfield (Blended working – 2-3 days in the office)Level : Head of DepartmentAbout us Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value.We’re Ocado Retail , a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com . Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado , our same-day grocery delivery service.About the team and the role Accountable for delivery of retail excellence through onsite merchandising, delivery of retail media and optimisation of all campaigns and content. Lead a team to deliver sales performance and maximum return from media investment.What you’ll do Develop and drive the strategy to deliver retail excellence across merchandising, events & campaigns and supplier funded media.Drive optimisation of customer experience on site through best in class merchandising, E2E campaign management, content management and alignment with trading plan.Drive the translation of customer and trading plan into a clear merchandising plan across all categories, utilising customer insight and performance data to maximise opportunities across categories including promotions, ranges, content, and campaigns to drive conversion. Knowing which lever drives the best returns by focus area.Deliver strategies to drive overall conversion growth through planning, execution, team management, and performance-based measurements.Lead the delivery of onsite monetisation through retail media, driving perfect execution in full and on time.Lead reviews strategy and optimisation.Maximise our commercial performance with a relentless focus on search and navigation and the holistic end to end customer experience.Take strategic ownership of relevant KPIs and ensure that all merchandising optimisations and developments are aligned to drive performance and have clear metrics, tracking mechanisms and targets. Highlight under-performance of metrics and develop plans in the roadmap and backlog in conjunction with the Head of Customer Proposition to address these.Collaborate with Trading, Digital Marketing and SEO teams to deliver great optimisation and build onsite divisional plans driving site KPIs.Lead the team to deliver quality, timeliness, and accuracy of all merchandising including product details, images, search experience, navigation and events.Be the eCommerce point of contact for Commercial.Who you are Commercially astute with ability to identify business opportunities that drive returns.Strong knowledge of digital merchandising and onsite optimisation levers, with a trading background and effective matrix team management.Strong market awareness of technologies and tools available to drive commercial and customer outcomes online.Expertise across content and customer journey with proven experience of balancing brand and commercial needs.Diverse retail background across food, non food and extended ranges.What’s in it for you By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day and grow your skills and career in online retail.If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer : Health & Wellbeing : Private medical insurance with option to add your family, Digital GP appointments, market leading family policies, mental health support, discounted gym memberships, dental insurance and more.Spend & Save : Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast everyday in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.Never miss the moments that matter : Blended / Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere and lifestyle break opportunities.Our Hiring Process Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.Everyone’s welcome We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.#J-18808-Ljbffr