Automotive Electronics Service Advisor

The Service Writer - Sales Associate is responsible for all sales job duties, from generating leads to closing sales. The Sales Associate should possess strong communication skills to make customers feel welcome in the store. Duties and responsibilities include working closely with customers to determine their needs, answering their questions about our products, and recommending the right solutions. The Sales Associate should be able to promptly resolve customer complaints and ensure maximum client satisfaction. The Service Writer - Sales Associate should stay up to date with product features.

Our car audio and tint store seeks a capable and organized automotive service advisor who will work full-time to address customer concerns, develop cost estimates, and calculate cost savings for customers. Our ideal candidate will have excellent written and verbal communication skills and loves greeting customers. We offer a fun dealership work environment, employment benefits, and ample opportunities to advance your automotive industry career. If this role sounds like a fit for you, start your application today!

$15 - $20 hourly

• Arrange for timely vehicle pick-up at the dealership following the completion of work orders
• Maintain the service department schedule and slot appointments for vehicle repairs
• Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs
• Follow up after completed service appointments to ensure customers are satisfied with vehicle repairs
• Communicate necessary repairs to customers scheduling service appointments by explaining automotive technology in a clear, digestible manner

• Ensure high levels of customer satisfaction through excellent sales service.
• Assess customers’ needs and provide assistance and information on product features.
• Demonstrate newly purchased equipment to clients when they pick up their vehicles.
• Participate in training both in and out of the store.
• Welcome customers to the store and answer their queries.
• Provide accurate information (e.g. product features, pricing, and after-sales services).
• Answer customers’ questions via phone and in person about specific products/services.
• Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis.
• “Go the extra mile” to drive sales.
• Provide customer feedback to the Sales Supervisor.
• Store merchandising including maintaining displays.
• Keep abreast of new trends in the industry.
• Actively seek out customers in-store.
• Remain knowledgeable on products offered and discuss available options.
• Process POS (point of sale) purchases.
• Cross-sell products.
• Handle returns of merchandise.
• Team up with co-workers to ensure proper customer service.
• Build productive trust relationships with customers.
• Comply with inventory control procedures.
• Suggest ways to improve sales (e.g., planning marketing activities, changing the store’s design).
• Stay on top of market and industry trends to help educate prospects and clients on how we differentiate ourselves.
• Identify and pursue sales leads, and prospective new clients and move them through the sales pipeline from qualification to the close stages.
• Convert “no” into “yes” by identifying and resolving potential obstacles such as budget, timelines, shareholders, competition, and other pain points.
• Leverage social prospecting and multiple communication channels to find, meet with, and follow up with potential customers and deal opportunities
• Surpass goals for monthly revenue expectations and lead or sales-generating activities.
• Show our solution to prospects with sales presentations, negotiate deals, and obtain sales contract signatures.

• A valid, state-issued driver’s license and clean driving record is required
• Stellar communication, organizational, and interpersonal skills are needed
• A high school diploma or GED is required
• Experience using Microsoft Excel, Word, and other basic computer programs is necessary

Ocala Car Audio has been in business since 2008. We would love to tell you a little bit about us, starting with our founder. Parish Tanner, our founder, has been in the industry for a long time. When you add in his employees, we have almost 150 years of combined experience in the industry. And we don’t rest on our laurels: The team at Ocala continuously attends ongoing training to stay current on new technologies in our industry, as well as constantly improve our installation skill set. We are an experienced company that you can trust.

We are honored to have been selected by Mobile Electronics magazine as Retailer of the Year in 2012 and named one of the Top 50 Retailers by the same magazine for twelve years running.