OESC Patient Care Coordinator (Registration Desk)

Description

Ocala Eye Surgery Center has an opening for a full time Patient Admissions Coordinator. The ideal candidate must possess an excellent job history, be detail oriented, flexible, have excellent organizational skills and the ability to work well within a team. Medical experience preferred, but not required. Excellent benefits and competitive salary.

JOB SUMMARY

Coordinates reception area activities to promote communication throughout the Facility. Performs clerical and reception duties.

RELATIONSHIPS

Reports to: Clerical Team Leader/Administrator/Director of Clinical Services

Supervises: None

QUALIFICATIONS

Good communication skills required

Two years clerical experience preferred

Medical clerical experience preferred

MENTAL DEMANDS

Require frequent and constant judgment and ability to solve problems. Require language skills adequate for written and interpersonal communication in American English.

PHYSICAL DEMANDS

Require visual and auditory acuity adequate to monitor patient and visitor activity and for frequent use of computers and occasional use of other business office equipment. Ability to sit for long periods and to perform desk and office activities.

OCCUPATIONAL EXPOSURE

Category III exposure to bloodborne pathogens; may encounter chemical hazards.

ESSENTIAL FUNCTIONS AND OBJECTIVES

1. Supports the philosophy, goals, and objectives of the Organization.

1.1. Supports and performs according to approved policies and procedures.

1.2. Considers patient rights in performance of job duties and responsibilities.

2. Contributes to the progress and development of the approved Quality Management Program.

2.1. Supports risk management and participates in programs directed to patient and staff safety.

2.2. Contributes to the quality management process; identifies role and contributions to functional teams.

2.3. Objectively evaluates suggestions, grievances, and processes to identify opportunities to improve performance and quality of care.

3. Communicates effectively with patients, visitors, physicians, and coworkers.

3.1. Interactions are respectful and courteous.

3.2. Communicates effectively and professionally using a translator when necessary.

3.3. Documents that information received from the patient is disseminated to the appropriate people or departments.

3.4. Responds positively to performance problems when approached onebyone by another team member.

4. Maintains and promotes professional competence through continuing education and other learning experiences.

4.1. Participates in committees, conferences, and quality management activities.

4.2. Seeks new learning experiences by accepting challenging opportunities and responsibilities.

4.3. Objectively evaluates suggestions or criticisms and attempts to improve performance or seeks further guidance as needed.

4.4. Attends and actively participates in meetings, committees, inservices, workshops, seminars, and conferences according to job responsibilities and Facility requirements.

5. Adheres to safety policies and procedures in performing job duties and responsibilities.

5.1. Reports observed or suspected violations, hazards, and noncompliance according to Facility policy to the Safety Officer or other designated person.

5.2. Observes safety measures in performance of job duties and responsibilities.

5.3. Responds to emergency situations with competence and composure.

6. Interacts appropriately with various age groups.

6.1. Accurately interprets agespecific patient responses to questions and instructions.

6.2. Considers agespecific patient requirements when responding to emergency situations.

7. Admits patients to the Facility following the established policies and procedures.

7.1. Obtains accurate patient information verifying signatures and identifying correct eye listed on OR & Daily Schedule, and OESC Bed Eye Sheet agrees with the Doctor’s order and OE & OESC surgical consent.

7.2. Reviews patient insurance information for accuracy comparing to OESC face sheet and OE information as listed in the computer program.

7.3. Identifies and obtains new patient documentation to include demographics and insurance information to be entered into OESC computer program.

7.4. Reviews forms for patient signature; obtains forms and signature(s) as needed for chart completion. Acts as witness to patient signatures per Facility policy.

7.5. Provides information to the patient's family in the waiting area according to OESC policy.

7.6. Accurately documents patient’s identity as needed by medical staff for visibly locating correct patient according to HIPAA guidelines.

7.7. Assures that completed charts are delivered to the OR and Minor areas in a timely

manner.

7.8. Monitors the reception and waiting areas.

8. Coordinates reception area activities for effective communication throughout the Facility.

8.1. Answers telephone and intercom quietly and courteously.

8.2. Receives and relays messages effectively.

8.3. Maintains and protects each patient's right to confidentiality by monitoring patient signin sheet and immediately removing identification label.

8.4. Communicates vital patient information with pre/post and minor surgical areas.

9. Assumes clerical duties and responsibilities as necessary.

9.1. Works ahead on chart assembly ensuring patient’s information and procedure to be

performed corresponds with OR & Daily Schedule. Assembles patient medical record forms and prepares patient identification.

9.2. Opens/closes reception area completing all necessary duties as listed on facility check sheet.

9.3. Receives prepayments from patients for scheduled procedures.

9.4. Accepts patient payments as received over the counter providing accurate patient

receipts.

9.5. Recognizes vendors/visitors and maintains signin and signout log for security purposes according to OESC policy.

10. Monitors the nourishment area.

10.1. Stocks nourishment area to include adequate snacks and coffee supplies.

10.2. Maintains cleanliness and order of the area.

11. Exhibits qualities of an effective Team Member.

11.1. Participates as a team member in the total perioperative process.

11.2. Demonstrates reliability and meets team commitments.

11.3. Communicates constructively with other team members in a positive, confident and respectful manner.

11.4. Listens actively to absorb, understand and consider ideas and points of view from other team members.

11.5. Functions as an active participant preparing for team meetings and taking part in team discussions.

11.6. Exhibits flexibility by adapting to changing situations as required.

11.7. Works within the team as a problem solver to form solutions and offer action plans.

11.8. Shares information openly and willingly to keep other team members informed.

11.9. Shows commitment to the team by contributing to the total team’s success.

11.10. Assist other team members within the Clerical Team as time and knowledge allows.

11.11. Places the best interest of the team and the team responsibilities ahead of self interests.

Qualifications