Patient Care Coordinator in Wildwood

Ocala Eye is seeking a dedicated and friendly Patient Care Coordinator to join our team. The ideal candidate will welcome patients into our practice with a warm and friendly demeanor, ensuring they have a positive experience from check-in to check-out. The Patient Care Coordinator will manage patient information, verify insurance eligibility, handle appointment scheduling, and embody Ocala Eye's core values of C.A.R.E.S - Compassion, Accountability, Respect, Excellence, and Spirit.

• Patient Check-In:
  • Greet and welcome patients in a pleasant and professional manner.
  • Track patients in the reception area and communicate with them as needed.
  • Ensure patient demographics are obtained, verify all information has been received, completed, and signatures obtained on required consents.
  • Ensure patients insurance cards and photo identification are on file.
  • Ensure proper authorization or referral is collected from payers that require it.
  • Place charts in the bin for the specific physician or technician.
  • Be proficient in using our digital check-in platform to enhance front office operations.
• Patient Check-Out:
  • Review encounter forms to ensure all necessary codes are marked and request any missing information from clinic technicians.
  • Post charges to encounters.
  • Collect and post payments for copays, coinsurance, and patient balances in a courteous and professional manner.
  • Print itemized bills as receipts for patients.
  • Schedule patient return appointments as indicated on encounter forms.
  • Balance all payments at the end of the day, ensuring all transactions are accurate.
• Patient Interaction:
  • Greet and welcome patients with a friendly and warm demeanor, ensuring a positive experience.
  • Elevate the patient experience by providing exceptional customer service, making patients feel valued and comfortable.
  • Track patients in the reception area and communicate with them as needed.
  • Customer Service:
    • Provide excellent customer service and communication.
    • Address patients' needs and concerns with empathy and professionalism.
    • Treat patients and co-workers with respect at all times.
  • Insurance Verification:
    • Verify insurance eligibility to ensure patients have active coverage via online portals and integrated Practice Management system.
    • Accurately estimate patient out-of-pocket costs for office visits and testing.
  • Core Values:

  • Exemplify Ocala Eye's core values in all interactions and duties.

  • • Compassion: Show genuine care and concern for patients and their families.
    • Accountability: Take responsibility for actions and outcomes, ensuring high standards of practice.
    • Respect: Treat all patients, colleagues, and partners with dignity and respect.
    • Excellence: Strive for excellence in all tasks and interactions, continually seeking improvement.
    • Spirit: Demonstrate a positive and energetic attitude, contributing to a supportive and encouraging work environment.
  • Qualifications:
    • Experience: Previous experience in a medical office setting is preferred.
    • Technology: Proficiency in using digital technology for patient management.
    • Communication: Excellent verbal and written communication skills.
    • Multi-Tasking: Strong ability to manage multiple tasks simultaneously in a high-volume environment.
    • Customer Service: Exceptional customer service skills with a focus on patient satisfaction.
    • Detail-Oriented: Strong attention to detail, particularly in managing patient information and verifying insurance details.
    • Team Player: Ability to work collaboratively with the healthcare team to ensure efficient and effective patient care.
    • Emotional Intelligence: High level of emotional intelligence to understand, manage, and respond effectively to patients' and team members needs and concerns

  • If you are a compassionate, detail-oriented individual with a commitment to providing exceptional patient care, we invite you to apply for the Patient Care Coordinator position at Ocala Eye.