Service Coordinator

Ocean Bay Community Development Corporation (OBCDC) is seeking a full-time Service Coordinator to work closely with families in the (5) NYCHA developments, plus the surrounding communities on the Rockaway peninsula. OBCDC is a non-profit organization serving the residents of the Rockaways, with particular attention to those living in public housing developments, to promote self-sufficiency.

Responsibilities include:

• Provide excellent customer service and ensure customer satisfaction.
• Build positive working relationships with customers for repeat businesses.
• Explain to the customers about new training programs and the outcome of completing training.
• Maintain database by entering new and updated customer information, and tracking of documentation Secure information by completing database backups.
• Maintain operations by following policies and procedures; report needed changes.
• Maintain customer confidence and protect operations by keeping information confidential.
• Contribute to team effort by accomplishing related results as needed
• Develop new strategies for customer retention activities.
• Respond to customer queries in a timely manner.
• Coordinate services through local service delivery networks, organize community-building activities, and identify and maintain relationships with partners.
• Outreach to residents particularly seniors providing case management and follow-up, educating about education and employment opportunities, and developing individualized service plans.
• Provide referral services to job training programs, housing assistance, public assistance employment programs, etc.
• Coordinate a local planning committee, create marketing materials, and represent OBCDC at community events and meetings.
• Other duties as assigned by Management Team

Qualifications

• High School Diploma or GED required, BA preferred
• At least 3 years of work experience in case management, workforce development, counseling, social work, customer service environment, or related field
• Strong verbal and written communication skills, and workshop facilitation skills
• Excellent time management skills, resourceful, team-oriented, flexible, outcome-oriented, creative, self-starter
• Ability to work with participants facing multiple barriers to employment
• Computer literate and familiarity with customer tracking systems
• Bi-lingual (Spanish) a plus, not required

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Paid time off
• Professional development assistance
• Referral program

Schedule:

• Monday to Friday
• Weekends as needed

Language:

• Bilingual (Preferred)

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Salary : $55,000 - $70,000