What are the responsibilities and job description for the OBW Cabana Supervisor position at Ocean Breeze Waterpark?
Essential Duties and Responsibilities:
- Must be able to fulfill all functions and duties of the rentals department, including Sales and Service
- Assign duties to cabana host, cabana servers and cabana cooks
- Conduct pre and post shift meetings
- Review daily time sheets
- Maintain communication with the customers by answering phones & responding to voicemails and emails in a timely manner
- Conduct department orientation trainings
- Conduct in-service training sessions and weekly safety topic trainings
- Provide coaching to team members
- Issue disciplinary action according to park policies and procedures as needed
- Walk through all Rentals prior to park opening to ensure cleanliness and availability of all Rentals
- Oversee the kitchen to ensure food is prepared and expedited in a timely manner.
- Supervise guest experience by checking in with rental reservations throughout the day. Ensuring excellent customer service is provided by team members
- Ensure park policies and procedures are being followed by team members
- Maintain a clean and safe work environment for customers and other team members
- Provide superior customer service to all customers in a polite and expedient manner
- Assist customers with questions regarding Ocean Breeze Waterpark
- Follow park policies and procedures
- Other duties as assigned
Qualifications:
- Must be at least 18 years of age
- Experience in department or equivalent supervisory experience preferred
- Ability to accept guidance and supervision
- Demonstrate ability to work independently
- Ability to communicate effectively with customers, team members and leadership
- Be aware, attentive, and work well with others
- Energy and enthusiasm for long days
- Ability to work in outdoor weather conditions while taking precautions, including hydration and sun-protection
Physical Requirements:
- Must be able to stand or walk for extended periods of time
- Must be able to lift, carry, move, and/or position items weighing up to or in excess of 60 pounds, team lift for heavier objects
