What are the responsibilities and job description for the Hotel Operations Quality Controller position at Ocean Casino Resort?
About The Role
The Hotel Operations Quality Controller plays a critical role to ensure the hotel has met proper standards. The Hotel Operations Quality Controller will report directly to the Hospitality Project Manager.
Position Responsibilities
The Hotel Operations Quality Controller plays a critical role to ensure the hotel has met proper standards. The Hotel Operations Quality Controller will report directly to the Hospitality Project Manager.
Position Responsibilities
- Perform daily walkthroughs of Hotel Operations departments and report deficiencies.
- Assist with uncovering obstacles within departmental processes which inhibit day to day efficiencies.
- Inspect guest rooms and linen closets to ensure cleaning standards are met and par levels are maintained.
- Develop and maintain positive working relationships with others; support each team to reach common goals; listen and respond appropriately to the concerns of other team members.
- Develop strong relations with other departments to assist with integrating new programs and processes amongst Hotel Operations departments as well as communicating any new changes in processes.
- Develop an understanding of all hotel software to leverage efficiency for customer journeys and team member utilization.
- Assist in developing, executing, maintaining and troubleshooting new processes within Hotel Operations departments.
- Perform and assist with the various roles in Hotel Operations to gain a better understanding of processes and workflows.
- Meet with department leaders and team members to gain a better understanding of processes and workflows from all perspectives.
- Analyze data and make recommendations to improve Hotel Operations Departments.
- Accumulate and maintain relevant data, reports, and other documentation to help identify problem areas and trends.
- Maintain, develop and send out recurring reports in a timely manner.
- Meet weekly with upper management to discuss process and concerns.
- Report any maintenance problems, safety hazards, accidents, or injuries, complete safety training.
- Exposure to casino related environmental factors, including but not limited to secondhand smoke, excessive noise and stress related to servicing customers in a fast-paced environment
- Must be able to stand for an entire shift and be able to move throughout the hotel areas
- Must be able to work holidays, weekends, and flexible shift hours
- Travel to/from work and on-site attendance to perform the essential functions of the job.
- Must be able to lift/push/pull up to 25 lbs
- Strong supervisory skills and attention to detail
- Bachelor's degree preferred
- Minimum of Three years' hospitality experience
- Ability to effectively communicate in English
- Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Free Parking
