What are the responsibilities and job description for the Manager Front Office position at Ocean Casino Resort?
The Manager Front Office is responsible for the daily operations of the Front Desk and assists the Director in achieving and/or exceeding goals.
Position Responsibilities
Position Responsibilities
- Resolves customer complaints in a manner which promotes positive customer relations.
- Responsible for/assists with hiring, scheduling, training and development, evaluating and coaching of employees.
- Develops Departmental budgets and is responsible for operating within the parameters of the established budget.
- Assists Director in achieving and/or exceeding financial, customer satisfaction & employee satisfaction goals.
- Evaluates and adjusts the amount of complimentary dollars issued in order to maintain customer profitability
- Reviews daily comp reports generated from LMS and ACSC for exceptions and variances
- Maintains working relationships and communicates with all Departments
- Responsible for maintaining accurate property information through daily use of intranet, email and other forms of communication
- This position issues comps but does not comp to the level which requires a casino key employee license in accordance with NJ Casino Control Act & Commission Regulations
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
- College Degree with an emphasis on Hospitality Management or equivalent field is preferred
- A minimum of three years of appropriate experience in Front Office Operations and strong supervisory, communication, organizational and planning skills are required
- Computer related experience desired including LMS and ACSC
- Ability to effectively communicate in English
- Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
