What are the responsibilities and job description for the Manager Restaurants - VIP Lounge position at Ocean Casino Resort?
About The Role
The Manager Restaurants is responsible for directly overseeing the outlet and meeting profit goals while staying in compliance with all regulations and standards.
Position Responsibilities
The Manager Restaurants is responsible for directly overseeing the outlet and meeting profit goals while staying in compliance with all regulations and standards.
Position Responsibilities
- Accountable for and dedicated to ensuring service commitments, standards/expectations, financial goals, and policies/procedures are consistently upheld
- Builds rapport, commitment, and loyalty with team members and guests
- Update, develop & implement SOP's, Training Manuals & Policies & Procedures to support operational and business objectives
- Ensures that service is carried out in accordance with established policy
- Hires, trains and evaluates all restaurant personnel and enforces food and beverage policies and procedures
- Ensures sanitation compliance throughout restaurants
- Handles customer complaints
- Oversee profit and loss by following cash control, maintaining inventory, reviewing financial reports, and recommending action when needed.
- Responsible for compliance with all regulatory requirements within area of responsibility
- Maintains a clean, safe, hazard-free work environment within area of responsibility
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
- Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
- Must be able to lift/push/pull up to 25 lbs
- Bachelor's degree from a four-year college or university in a related field.
- Three to five years' experience in full-service restaurant management.
- Proven leadership skills
- Must be passionate about customer service and restaurant operations
- Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
