What are the responsibilities and job description for the VIP Lounge Server - AVILA position at Ocean Casino Resort?
About The Role
The VIP Lounge Server reports to the Shift Manager Food & Beverage and is responsible for providing prompt, friendly and efficient service to our guests while serving food & beverage orders to player lounge guests.
Position Responsibilities
What's Required
The VIP Lounge Server reports to the Shift Manager Food & Beverage and is responsible for providing prompt, friendly and efficient service to our guests while serving food & beverage orders to player lounge guests.
Position Responsibilities
- Create a fun experience for guests daily
- Adding to guest enjoyment through friendly interactions
- Communications with guests which are differentiated based on guest needs and desires
- Performing role in an efficient and effective manner
- Anticipating guest needs, answering questions, and resolving concerns
- Ensuring our processes are adding, rather than taking away from guest experience
- Exposure to casino related environmental factors, including but not limited to secondhand smoke, excessive noise and stress related to servicing customers in a fast pace environment
- Ability to work holidays, weekends, as well as flexible shifts and/or unusual hour
- Ability to effectively communicate in English
What's Required
- Experience as a food & beverage server in a high-volume restaurant or Resort
- Strong guest service skills; including ability to converse with guests
- Positive, personable, and outwardly friendly
- Ability to perform role in a in a busy, high volume work environment
- Scheduling flexibility; to include nights and weekends
- Serves alcoholic & non-alcoholic beverages according to service standards
- Must completely bus tables & keep respective station & side station clean & stocked always
- Paid Time Off
- Training & Development
- Free Meal while on shift
