Receptionist - Call Center

Reports to: Office Manager


Position Overview:

At Ocean Dental Group we provide exceptional dental care to our diverse patients through friendliness and attention to detail. Our Team members exemplify humility, mutual respect, integrity, and the highest commitment to patient care. A dental receptionist plays a crucial role in ensuring a smooth and efficient office environment. Heres a concise overview of their responsibilities:

Key Responsibilities:


Greeting Patients:

• Welcome patients and visitors warmly.

Scheduling Appointments:

• Manage appointment schedules, including booking, canceling, and rescheduling.

Assisting Patients:

• Guide patients in completing forms and understanding office policies.

Managing Payments:

• Collect payments and prepare billing statements in collaboration with the PCC.

Handling Insurance:

• File insurance claims, track their progress, and communicate with insurance providers in collaboration with the PCC and Biller.

Maintaining Records:

• Scan, file, and organize patient records accurately.

Managing Inventory:

• Track office supplies and order additional stock as necessary in collaboration with the Office Manager.

Performing Basic Accounting:

• Process patient payments and assist in preparing financial statements alongside the PCC and/or Biller.

Ensuring Equipment Works:

• Ensure all dental equipment is operational and report any issues.

Maintaining the Reception Area:

• Keep the reception area tidy and professional.

Handling Test Results:

• Manage x-rays and other test results appropriately.

Overall, a dental receptionist combines administrative skills with customer service to support the dental practice and ensure a positive experience for patients.

This description outlines the essential functions and qualifications for the role of the Receptionist. This is not a list of comprehensive duties; management reserves the right to assign additional responsibilities