What are the responsibilities and job description for the Gaming Shift Supervisor Dual Rate ASM position at Ocean Downs - Berlin, MD?
JOB RESPONSIBILITES:
- Creates and ensures a fun-filled entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Acknowledge and greet guests warmly and sincerely on and off the game.
- In the absence of the Shift Manager is responsible for the implementation of all operations of Table Games, in compliance with the company's policies and procedures, objectives, goals, and gaming regulations.
- Conduct and enforce table transactions and provide signatory validations as appropriate according to company and regulatory rules.
- Monitor and supervise dealers and table games activities.
- Advise management of progress, disputes, problems, suspicious activity and substantial play.
- Ensure accuracy and completion of all signatory paperwork and transactions.
- Complies with State Lottery Regulations and Company Internal Controls.
- Make suggestions and recommendations for the enhancement of services and operations.
- Performs all other duties as assigned.
JOB REQUIREMENTS:
- Minimum of Two (2) years' experience as a Table Games Dealer.
- Minimum of Six (6) months experience as a game supervisor.
- Effective knowledge of casino management software and live games equipment.
- Good game protection skills and knowledge.
- Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
- Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees.
